Projects

List of articles in category Projects

Title
Questioning the chatbot: scrutinising the performance of Telco customer service chatbots in terms of service, transparency, safety, privacy and security
Understanding digital inequality
An assessment of the surveillance risks Family Plans present for users vulnerable to domestic and family violence
Enhancing the digital adaptability of Australian small retail businesses
Digital platform complaint handling: Options for an external dispute resolution scheme
E-Change and Remote Work in Australia
Regulation of Internet of Things Devices to Protect Consumers
Access On Demand: An Analysis of the Accessibility Options on Streaming Television
Consumer Understandings of Smart Technologies and Their Applications in North West NSW Regional and Rural Communities
Co-designing Participatory Strategies With Older Adults to Reduce Perceived Risk and Promote Digital Inclusion
Achieve Better Broadband for Regional Communities
Telcos for all: Addressing Key Accessibility Issues Faced by Consumers on Telco Carrier Websites
Apps Can Trap - Tips for Protecting Children’s Privacy
Enhancing Consumer Awareness of Privacy and the Internet of Things
Unregulated and Segmented Dark Ads on Social Media: Consumer Education and Regulatory Options
Indigenous Community Perspectives and Experiences of Digital Inclusion
Connectivity Costs II: Telecommunications Affordability and Waged Poor Households
Newly-Arrived Consumers Telecommunications Advocacy Project
Responsive Engagement: Involving Consumers and Citizens in Communications Industry Rule-making
Connectivity and digital inclusion in Far North Queensland agricultural communities
The Consumer Spyware Industry: An Australian-Based Analysis of the Threats of Consumer Spyware
Thanks a Bundle: Making telecommunications services more accessible for people with decision-making impairments
Telecommunications Debt in Rural and Remote Indigenous Central Australian Communities
Consumer rights to personal data
Domestic violence and communication technology: Victim experiences of intrusion, surveillance, and identity theft
Assisting people living with complexity to use smartphones to connect with their community
Australian consumer access to digital media content
Audio Description in Australia: An Online Resource
Staying Safe: Empowering Women to Navigate Privacy, Safety and Security Mobile Apps in the Australian Marketplace
Internet and telecommunications services in rural Australia – an evidence based approach
Inside job - Security and privacy threats for smart-home IoT devices
Understanding Consumer Identity Theft Risks Across Communications Media
Finding peace of mind: Navigating the marketplace of mental health apps
Rank the Telco 2017
Telecommunications Education Project
“Can I download a car?”: Emerging consumer issues for online access, communication and sharing of 3D printer files
Accessing Subscription Video on Demand: A study of disability and streaming television in Australia
Going Online on Behalf of Others - an investigation of ‘proxy’ internet consumers
Improving the Communication of Privacy Information for Consumers
Affordable Access
Our Phones, Our Rights: Translated and community-appropriate telecommunications resources for remote indigenous communities
Investigating competition in the mobile phone marketplace
Empowering women to end digital abuse
Using radio to reach Indigenous consumers
Assisted Access: Developing a model for fair and secure access to telecommunications customer service for Deafblind Australians
What standards? The need for evidence-based Auslan translation standards and production guidelines
Digital Stories: Empowering Low SES Communities to Use the Internet for Services, Education and Empowerment
Accessible word documents made easy
Building telecoms skills for CALD consumers
Warrnambool Exchange Fire Consumer Impact Analysis
Demystifying personal cloud services for Australian consumers
Hardship Policies in Practice: A Comparative Study
Homeless and Connected: Mobile phones and mobile internet in the lives of families and young people experiencing homelessness
What's ya Story: The making of a digital storytelling app with Aboriginal young people
Know Your Gizmo
Broadbanding Brunswick: High-Speed Broadband and Household Media Ecologies
Small Business Telecommunications Use and Experience
Caps, Apps and Other Mobile Traps
Death and the Internet: Consumer Issues for Planning and Managing Digital Legacies
Efficient Seniors’ Training Using Broadband Technologies
Sociability: Social Media for People with a Disability - Media Access Australia
Phones and the Internet: Your Rights in Australia
Connecting Clients From Culturally and Linguistically Diverse Backgrounds and GPs Through Telecommunications
Government ICT Purchasing: What Differences do Accessibility Criteria Make for People with Disabilities?
Cyberbullying: Think B4 U Click
Another Barrier? Regional Consumers, Non-profit Organisations, and the NBN in the Northern Rivers Region
Mind the Gap: Refugees and Communications Technology Literacy
The Newell Network: A Web 2.0 Approach to Information About Accessible Telecoms for People with Disability
Youth Advocates
Where Do I Start? Female Seniors and the Internet
Home Internet for Indigenous Consumers in Remote Australia
Telecommunications and Deafblind Australians
Communications Privacy Complaints: In Search of the Right Path
Communicating Difference: Understanding Communications Consumers from Non English Speaking Backgrounds
Internet Scams: How to Protect Yourself