Submissions


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ACCAN recently submitted to the Australian Communications and Media Authority (ACMA)'s consultation on new rules on telco complaints handling. The ACMA has amended the Telecommunications (Consumer Complaints Handling) Industry Standard 2018 after the Optus outage of November 2023 exposed issues with the complaints handling processes of telecommunications providers. 

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ACCAN recently submitted to the Australian Communications and Media Authority (ACMA)’s proposal to amend the Telecommunications (Emergency Call Service) Determination 2019.

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ACCAN recently submitted to the Australian Communications and Media Authority (ACMA)’s proposal to amend the Telecommunications (Customer Communications for Outages) Industry Standard 2024.

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ACCAN recently submitted to Communications Alliance’s consultation on the Telecommunications Consumer Protection (TCP) Code Review 2024. ACCAN has engaged with the TCP Code review since our first submission to this consultation in June 2023. 

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ACCAN recently submitted to the Australian Communications and Media Authority’s (ACMA) proposed changes to the Numbering Plan.

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ACCAN recently submitted to the Treasury’s consultation on a proposed new digital competition regime. 

This is the culmination of over half a decade of investigations by the Australian Competition and Consumer Commission (ACCC) into the digital services sector that has consistently found strong evidence of digital platforms engaging in anti-competitive behaviours in Australia. 

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ACCAN submitted on NBN Co’s Consultation Paper 1 nbn 2025 Replacement Module Application (the Paper) as part of NBN Co’s compliance under the economic regulation regime established by the August 2023 Variation of the Special Access Undertaking (SAU).

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ACCAN recently submitted to the Department of Infrastructure, Transport, Regional Development and Communications and the Arts on the Discussion Paper: 2025 auDA Terms of Endorsement Review.

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ACCAN recently submitted to the Australian Communications and Media Authority’s (ACMA) proposal to vary the Telecommunications Service Provider (Customer Identity Authentication) Determination 2022.

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ACCAN recently responded to the Treasury’s consultation on Mandating Cash Acceptance. Our submission to this consultation supports expanding the fee-free payment options available to communications consumers. 

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ACCAN recently submitted to the Telecommunications Industry Ombudsman on their Member Guidance which outlines how members can appropriately signpost internal (IDR) and external dispute resolution (EDR) services to consumers. 

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In December 2024 ACCAN provided a submission to the Senate Environment and Communications Legislation Committee concerning the National Broadband Network Companies Amendment (Commitment to Public Ownership) Bill 2024 [Provisions].