Research Publications

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Title Created Date
Direct Debit in Telecommunications 05 April 2023
Consumer Check-in: Expectations in 2022 27 July 2022
Digital Platforms and the Consumer Experience in Australia 29 November 2021
Addressing Telecommunications Affordability: Evaluating Support for Low Income Consumers 26 October 2021
Remote Indigenous Communications Review: Telecommunications Programs and Current Needs for Remote Indigenous Communities 26 November 2020
Still Waiting...Costing Wait Times for Telecommunications Consumers 12 November 2020
ACCAN Youth Check-In Research Report 19 October 2020
Live Caption Monitoring on Australian Free-to-Air Television 02 March 2020
Please hold - costing telco customer wait times 16 July 2019
Spotlight on Telco Commissions and Targets 27 March 2019
Issues faced by renters in Australia’s phone and internet market 11 October 2018
Midas Touch: Consumer Implications of the Use of Smartphone Biometric Data 12 September 2018
CAN YOU HEAR ME? Ranking the customer service of Australia’s phone and internet companies 23 July 2018
Telecommunications Expenditure in Australia 08 December 2017
Death and the Internet 2017 28 November 2017
Breaking Down Barriers to Digital Government 18 September 2017
Disability Mystery Shopping report 2017 13 September 2017
Third Party Charges - consumer experiences and expectations 10 July 2017
Social Housing and Broadband 16 November 2016
Confident, but Confounded: Consumer Comprehension of Telecommunications Agreements 13 September 2016
Connectivity Costs 17 June 2016
Affordability Map 01 June 2016
Megacharge 17 March 2016
Broadband performance consumer decision making 16 February 2016
Home, Tweet Home 04 February 2016
Informing Small Business 14 December 2015
The future of the Universal Service Obligation (USO) 24 November 2015
Telco and ISP complaints 23 June 2015
Trying to Connect 08 December 2014
What's ya Story: The making of a digital storytelling app with Aboriginal young people 03 December 2014
Homeless and Connected: Mobile phones and mobile internet in the lives of families and young people experiencing homelessness 03 December 2014
Hardship Policies in Practice: A Comparative Study 03 December 2014
Death and the Internet: Consumer Issues for Planning and Managing Digital Legacies 03 December 2014
Caps, Apps and Other Mobile Traps 03 December 2014
Efficient Seniors’ Training Using Broadband Technologies 03 December 2014
Warrnambool Exchange Fire Consumer Impact Analysis 03 December 2014
Hacking the Grapevine 15 July 2014
Fine Print project 28 January 2014
ACCAN global roaming research 06 December 2013
Affordability for low-income consumers 06 December 2013
ACCAN 2013 National Survey 29 October 2013
Broadbanding Brunswick 01 March 2013
Pre-paid calling cards: advertising, use and complaints processes in Australia 11 February 2013
Small Business Telecommunications Service Use and Experience 29 January 2013
Blindness Sector Report on the 2012 ABC Audio Description Trial 18 December 2012
ACCAN National Survey 29 November 2012
Government ICT Purchasing: What differences do accessibility criteria make for people with disabilities? 26 September 2012
Telecommunications and health information for multicultural Australia 25 September 2012
Phones and the Internet: Your Rights in Australia 03 July 2012
Sociability: social media for people with a disability - Research 12 March 2012

Hardship research publications