ACCAN commissioned research assessing the effectiveness of programs and offers being provided by the telecommunications industry to assist low income households and individuals with the affordability of their telecommunications services.

The research encompassed surveys and interviews with community organisations involved in delivering some of the programs, community organisations who work with low income individuals and households, and low income individuals themselves – both those that have received programs and offers from telcos and those that haven’t.

Download:  Addressing Telecommunications Affordability Evaluating Support for Low Income Consumers2.7 MB
Download: Addressing Telecommunications Affordability Evaluating Support for Low Income Consumers1.27 MB

The report by Action Market Research found that programs and offers provided by the telecommunications industry can be highly effective at addressing the needs of low income households, but that existing measures could be expanded, simplified and better advertised.

ACCAN has analysed the research findings and highlighted what gaps remain and what needs to be done to better support low income consumers with their telecommunications needs.

Download: Addressing Telecommunications Affordability: ACCAN Analysis468.26 KB
Download:  Addressing Telecommunications Affordability: ACCAN Analysis235.75 KB