Welcome to the ACCAN employment page.

The Australian Communications Consumer Action Network, ACCAN, a not-for-profit organisation, maintains an accessible work environment and encourages applications from Aboriginal and Torres Strait Islander peoples, persons with disabilities and people from culturally, linguistically and religiously diverse backgrounds.

ACCAN is Australia’s peak body representing the interests of all consumers in communications issues. ACCAN is an important and independent consumer voice promoting the accessibility, quality of service, affordability and availability of communications services for all Australian consumers with particular concern for vulnerable consumers whose needs are underrepresented.

  • High profile consumer body
  • Communications industry
  • Diverse, interesting role working in vibrant NGO
  • Supportive work environment
  • ACCAN has a flexible work-from-home policy and Sydney CBD location with easy access to public transport

Media and Communications Officer

(Permanent, Full-time)

Working closely with the CEO, Deputy CEO, and Policy experts, you will be a highly motivated and dynamic media & communications professional with the potential to reach great heights in your chosen profession.

In this role you will:

  • Help develop and drive communications strategies to ensure ACCAN is well represented in all forms of media and well positioned to offer expert advice to consumers.
  • Be the primary point of contact for all media issues, including managing media enquiries, drafting media releases, and coordinating briefings.
  • Manage ACCAN’s social media channels.
  • Coordinate all member communications initiatives, primarily through online channels.
  • Draft relevant media reports as guided by the CEO and Deputy CEO.

Accessible Telecoms Project Assistant

(2 Year Contract: Part-time: 22.5 hours per week)

The Accessible Telecoms service is an independent, up-to-date, free service providing information about phones, equipment, training opportunities and other information suitable for people with disabilities and seniors. The service is delivered via a website (equipment and training database) and a contact centre.

Position Summary

The purpose of the Project Assistant role is to support the Accessible Telecoms project team in a range of administrative duties.

Duties include:

  • Assisting with administrative and marketing duties including mail outs, creating spreadsheets, reporting, assistance during events and social media engagement.
  • Answer calls, emails and chats from consumers and logging each interaction.
  • Search the internet for new telecommunications equipment and their accessibility features, price, points of sale, and other important information.
  • Create documents about new equipment using templates.
  • Keep the equipment database up to date by adding, updating, and removing equipment as required.

Economic or Regulatory Adviser

[Permanent - Full-time]

This is a great opportunity for an Economic or Regulatory Adviser to join our small, but highly effective team. Consideration will be given to applicants of all levels of experience with postgraduate students and recent graduates encouraged to apply.

Reporting to our Deputy Chief Executive Officer, you will hit the ground running and apply your economic and regulatory analytical skills to a wide range of communications consumer policy initiatives.