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Optus admits it exploited vulnerable consumers through disturbing sales practices
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Australia’s peak communications consumer body, ACCAN, has welcomed news that Optus will pay one of the largest consumer law penalties in Australian history - a $100 million fine, subject to court approval, for unconscionable conduct.
ACCAN CEO Carol Bennett said, “Unconscionable conduct is a high bar and one that Optus has spectacularly surpassed in its behaviour preying on some of our most vulnerable communities and consumers, including Indigenous communities. We thank the ACCC for acting on behalf of those who were exploited by this appalling behaviour.”
Read more: Optus admits it exploited vulnerable consumers through disturbing sales practices
New telco rules to assist most vulnerable only weeks away
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ACCAN has today welcomed the announcement from Minister for Communications Anika Wells that the Telecommunications (Domestic, Family and Sexual Violence Consumer Protections) Industry Standard 2025 has been finalised and will come into effect on 1 July 2025 as a crucial milestone for Australians experiencing domestic, family and sexual violence.
Read more: New telco rules to assist most vulnerable only weeks away
The billion-dollar industry with scant consumer protections
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The opinion piece below was written by ACCAN CEO Carol Bennett for the Canberra Times and Australian Community Media. It was originally published on 7 June 2025.
Virtually every man, woman and teenager has a mobile phone. Ninety-eight per cent of adults use mobile phones for calls.
Read more: The billion-dollar industry with scant consumer protections
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