Jump to:
  • Content - accesskey 1
  • Main menu - accesskey 2
  • Tool pane
  • Footer

ACCAN logo: Visit the ACCAN Homepage

Your consumer voice on phones and internet

Main menu

Menu
  • Home
  • Consumer Information
    • Talking Telco tip sheets
    • COVID19: Telco services and technology
    • ADSL Broadband
    • Disability portal
    • Hardship portal
    • Small Business portal
    • All consumer resources
  • ACCAN’s Work
    • Our focus
    • Policy positions
    • Submissions
    • Research
    • No Australian Left Offline
    • Regional, Rural & Remote Coalition
  • Media
    • Media releases
    • Hot Issues Blog
    • WebNews
    • ACCAN Magazine
  • Grants
    • Grants projects
    • Grants Program overview
    • How to apply
    • Further information
  • Events
    • Events
  • Members
    • Members
    • Become a member
    • Our members
    • Life Members
  • About us
    • Governance
    • Reporting
    • Jobs at ACCAN
  • Contact
    • Contact

Tool pane

  • Search

  • Style

    Font size:

    Theme:



  • Book now for the 2023 Sue Salthouse Memorial Lecture, Free online event featuring Emma Bennison
    2023 Sue Salthouse Memorial Lecture

    5 DEC 2023, 4:00PM ONLINE

  • Woman holding phone showing ACCAN's Talking Telco website
    Talking Telco

    Your guide to phone and internet help

  • Woman reading Hot Issues Blog on computer
    ACCAN's Hot Issues Blog

    The latest telco news and how it affects you.

  • Farmer on phone out standing in her field
    Regional, Rural and Remote Communications Coalition

    #BetterBushComms

  • Young girl particpating in online learning
    No Australian Left Offline

    Join our call for affordable broadband.

Previous Next Play Pause

  • Home

Talking Telco:  Helpful consumer guides on internet, mobile, home phone, and more

Your Internet and Home Phone Suite Icon
Your Internet
and Home Phone

Your Mobile Suite Icon
Your Mobile



Your Rights Suite Icon
Your Telco Rights


Your digital safety Suite Icon
Your Digital Safety


Your money saving Guides Suite Icon
Your Money
Saving Guide


Your Small Business Guides Suite Icon
Your Small
Business Guide


Other language formats
Other Language Formats

Icon Accessible Telecoms Icon
Accessible Telecoms


Better Delivery of Universal Services: Having Your Say on the USO

Details
News
Released: 30 November 2023
Rural Telecommunications Tower

The Australian Government is currently reviewing the future of the Universal Service Obligation (USO) beyond 2024. This blog post aims to answer some of the general questions consumers may have about this important consumer protection.

Read more: Better Delivery of Universal Services: Having Your Say on the USO

Write comment (0 Comments)

ACCAN Board Announces CEO Departure

Details
Media releases
Released: 10 November 2023

The Board of the Australian Communications Consumer Action Network (ACCAN) today announces that, for personal reasons, ACCAN’s CEO Andrew Williams, will leave the organisation in February 2024.

Professor Julian Thomas, ACCAN’s Chairperson said, “Andrew has been with ACCAN for nearly five years, firstly as our Director of Operations and as our CEO for the last two years.  During this time he has led the organisation through a period of significant transition and on behalf of the Board I thank him very much for his contributions. 

Read more: ACCAN Board Announces CEO Departure

Consumers facing domestic and family violence must see better protections

Details
News
Released: 31 October 2023

The Australian Communications Consumer Action Network (ACCAN) is calling on the Federal Government to implement direct regulation, via a service provider determination, to protect consumers facing domestic and family violence.

ACCAN welcomed the Government’s decision earlier this year to enforce protections for financial hardship. Yet just as financial hardship should not be a reason Australians are forced to go without essential communications services, victim-survivors of domestic and family violence (DFV) should not be cut off from crucial means of communication due to the actions of abusers or as a result of poor practice on the part of service providers.

Read more: Consumers facing domestic and family violence must see better protections

Write comment (0 Comments)

Send me news about...

Please enable the javascript to submit this form


Jump to top of the page

Footer

  • Home
  • Consumer Information
  • ACCAN’s Work
  • Media
  • Grants
  • Events
  • Members
  • About us
  • Contact
  • Accessibility
  • Copyright
  • Privacy policy
  • E-commerce policy
  • Acknowledgements
  • Advanced search
  • Sitemap

Switch to the desktop layoutSwitch to mobile site