

Australian Communications Consumer Action Network
The organisation’s mission to champion consumer rights by advocating for fair, transparent, and accountable telecommunications policies.

Australian Communications Consumer Action Network
ACCAN is the peak national consumer advocacy organisation for communications.




Digital Services and Artificial Intelligence
AI presents enormous benefits, but carries risks for privacy, data security and public trust. While millions of individuals and businesses use AI daily, 70% of people say that they would embrace AI further if strong rules were in place. We want to create guardrails that don’t pull the handbrake on progress.

Triple Zero text service put to test
Interview
ABC Radio
27 October 2026
The government has confirmed testing of a Triple Zero SMS service. ACCAN CEO Carol Bennett welcomed the pilot as potentially life-saving, but said it is one of several changes needed to strengthen the system. The segment was reported by Isabel Moussalli and presented by Barbara Miller.

ACCAN wants temporary disaster roaming mandate
Comments
iTnews
2 October 2026
ACCAN CEO Carol Bennett said disaster roaming is better than nothing, but that the model relies too heavily on telco discretion. ACCAN wants it mandated at a minimum, and domestic mobile roaming mandated through amendments to the UOMO Bill.










