Australian Communications Consumer Action Network
The organisation’s mission to champion consumer rights by advocating for fair, transparent, and accountable telecommunications policies.
Australian Communications Consumer Action Network
ACCAN is the peak national consumer advocacy organisation for communications.
Digital Services and Artificial Intelligence
AI presents enormous benefits, but carries risks for privacy, data security and public trust. While millions of individuals and businesses use AI daily, 70% of people say that they would embrace AI further if strong rules were in place. We want to create guardrails that don’t pull the handbrake on progress.
Woman’s life savings drained in minutes while crucial anti-scam laws are delayed
Comments
Herald Sun
7 June 2026
Crucial protections for Australians are being delayed delayed. ACCAN CEO Carol Bennett tells the Herald Sun that, "we’re disappointed that the government has dragged its feet when it comes to implementing this system. We can’t make this happen soon enough.”
Telcos warn of mobile price hikes after $7.3b regulatory blow
Comments
Australian Financial Review
20 May 2026
As Sam Buckingham-Jones reports in the AFR, telcos are now warning of further rises in charges as a response to what is a reduction in their costs for spectrum. Consumer groups say spectrum was not the cause of previous price rises, and should not be the cause going forward.
The future of regional communications
Interview
ABC Queensland
14 May 2026
Speaking to ABC regional radio this week, ACCAN CEO Carol Bennett spoke about the de-funding of the Regional Tech Hub and outlined the two reforms that could meaningfully change connectivity for regional Australians. - timestamp 2:47:10.
