Australian Communications Consumer Action Network
The organisation’s mission to champion consumer rights by advocating for fair, transparent, and accountable telecommunications policies.
Australian Communications Consumer Action Network
ACCAN is the peak national consumer advocacy organisation for communications.
Digital Services and Artificial Intelligence
AI presents enormous benefits, but carries risks for privacy, data security and public trust. While millions of individuals and businesses use AI daily, 70% of people say that they would embrace AI further if strong rules were in place. We want to create guardrails that don’t pull the handbrake on progress.
Gaps in anti-scams legislation crippling effectiveness
Interview
3AW Radio
25 June 2026
ACCAN CEO Carol Bennett joined Tom Elliott on 3AW to discuss why scam losses keep climbing, and what the Scams Prevention Framework will actually change.
‘Heartless’ AI requirement fails grandmother with a disability, fuels calls for new watchdog
Comments
News.com
25 June 2026
This week, research from CPRC and the TIO revealed four in five Australians experienced at least one problem with a digital service in the past year. As our CEO Carol Bennett told News.com.au: "There is no external dispute resolution scheme for digital platforms and many people report that it's really difficult to access any kind of redress. Basically, it's an unresponsive system."
Telco given warning after consumers lose millions in HSBC text scam
Comments
ABC News
19 June 2026
Victims of fraudulent messages targeting HSBC customers have criticised the regulator's lack of action against a US telco. ACCAN chief executive Carol Bennett said there was a contrast between the lawsuit taken by the corporate watchdog ASIC against HSBC and the "passive response" from the ACMA.
Vodafone restores network after national outage
Comments
The Sydney Morning Herald / The Age
18 June 2026
Vodafone says it has fully restored its mobile network after a power failure at one of its hubs cut services for potentially millions of customers across Australia on Thursday morning.The peak consumer body ACCAN said the outage was a fresh reminder that mobile networks were not held to the same reliability standards as other essential services.
