Australian Communications Consumer Action Network
The organisation’s mission to champion consumer rights by advocating for fair, transparent, and accountable telecommunications policies.
Australian Communications Consumer Action Network
ACCAN is the peak national consumer advocacy organisation for communications.
Digital Services and Artificial Intelligence
AI presents enormous benefits, but carries risks for privacy, data security and public trust. While millions of individuals and businesses use AI daily, 70% of people say that they would embrace AI further if strong rules were in place. We want to create guardrails that don’t pull the handbrake on progress.
Telco given warning after consumers lose millions in HSBC text scam
Comments
ABC News
19 June 2026
Victims of fraudulent messages targeting HSBC customers have criticised the regulator's lack of action against a US telco. ACCAN chief executive Carol Bennett said there was a contrast between the lawsuit taken by the corporate watchdog ASIC against HSBC and the "passive response" from the ACMA.
Vodafone restores network after national outage
Comments
The Sydney Morning Herald / The Age
18 June 2026
Vodafone says it has fully restored its mobile network after a power failure at one of its hubs cut services for potentially millions of customers across Australia on Thursday morning.The peak consumer body ACCAN said the outage was a fresh reminder that mobile networks were not held to the same reliability standards as other essential services.
Thousands of mobile users unable to make calls during Vodafone outage
Comments
The Australian
18 June 2026
A outage has crippled Australia’s third biggest telco, Vodafone, leaving thousands of Australians unable to make calls on their mobile phones on Thursday morning. ACCAN CEO told The Australian that, “These outages are not just an inconvenience. They have real economic and social consequences for households, small businesses and communities across Australia.”
