ACCAN

New complaints data shows customer service issues continue for telcos

Details: Released: 20 May 2020

New complaints data released today suggests that telcos need a customer service shake-up as consumers continue to deal with no or delayed action from telecommunications providers, according to the Australian Communications Consumer Action Network (ACCAN).

Nearly a third (31 per cent) of complaints escalated to the Telecommunications Industry Ombudsman (TIO) by between January and March 2020 related to issues with no or delayed action from telecommunications providers. An additional 11 per cent of complaints had a resolution agreed to by the telco and consumers, but not met.

ACCAN launches new telco help guides with support of Federal Government

Details: Released: 14 May 2020

ACCAN's Talking Telco: phone and internet help made easy. The Australian Communications Consumer Action Network (ACCAN) has today released Talking Telco, a series of guides to help Australians understand how to connect their phone and internet services and how to get help when things go wrong.

Talking Telco has been supported by the Federal Government, with the Minister for Communications, Cyber Safety and the Arts, the Hon Paul Fletcher MP launching ACCAN’s new range of telco consumer advice.

As the current COVID-19 crisis has highlighted, phone and internet services now play an essential role in the everyday lives of Australians.

ACCAN Comments on COVIDSafe App

Details: Released: 11 May 2020

COVIDSafe app

ACCAN responded to the draft Bill¹ regarding the COVIDSafe app in collaboration with 17 organisations flagging concerns of consumer groups across the fields of health, technology, privacy, human rights, digital inclusion, communications and community interests.

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