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Link to Consumer Top Tips information pack

Top Tips for Phones and Internet

Access our Consumer Information pack of top tips. The pack consists of five brochures and bookmarks that cover common consumer issues

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Link to consumer blog post on 3rd party charges

What to do if you get third party charges on your phone bill

Have you received a text message informing you that you’ve subscribed to a service

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Link to blog: Tips for picking a good value nbn plan

Tips for picking a good value NBN internet plan

With the NBN rollout picking up momentum, here are some tips that can help you choose a good value internet plan.

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Link: telecommunications compensation

Compensation

If you have been disadvantaged or lost money due to a phone or internet outage, you might be able to claim compensation

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Latest News

No Australian Left Offline: ACCAN pushes for affordable broadband

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Accessible Broadband allows all Australians to connect to essential government servicesA new affordable home broadband product for financially stressed Australians on low incomes should be a key priority for political parties ahead of the 2019 Federal election, according to consumer organisation ACCAN.

Australia’s peak body representing telecommunications consumers, ACCAN, is urging the nation’s political parties to consider a proposal for a wholesale broadband concession that would provide financially stressed Australians with cheaper home broadband.

ACCAN considers that a 50 mbps unlimited broadband service offered at a wholesale price of $20 per month by NBN Co to households receiving government financial support to be the most effective way to achieve affordable broadband for all. This would mean eligible households would pay approximately $30 per month for unlimited broadband – almost halving the current average cost.

Initial estimates indicate that providing this concession to the 1 million plus households on the lowest incomes can be budget neutral.

Telco accountability is key for Consumer Safeguards Review: ACCAN

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Woman using laptopAustralians are being put at risk due to inadequate consumer protection frameworks around the reliability of telecommunications services, ACCAN has warned the Government’s latest Consumer Safeguard Review.

Top Travel Tips: How to avoid bill shock this holiday season

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Woman with luggage walking towards airportThe sun is shining, cricket commentators are beginning to take over the airwaves, and barbeques across the country are being scrapped and cleaned ready for the first snags of the season; summer is coming to Australia and with it one of the nation’s busiest travel periods. Whether we’re road tripping across the country or travelling half-way across the world, many of us will find ourselves relying heavily on our phones during the summer holiday season. To help you make the most of your travel and avoid ruining your post-holiday glow with a nasty bill shock, we’ve curated our top tech travel tips.