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Australian Communications Consumer Action Network

ACCAN is the peak national consumer advocacy organisation for communications.

ACCAN Web Banner .png
ACCAN Web Banner .png

Australian Communications Consumer Action Network

The organisation’s mission to champion consumer rights by advocating for fair, transparent, and accountable telecommunications policies.

ACCAN Web Banner .png

Australian Communications Consumer Action Network

ACCAN is the peak national consumer advocacy organisation for communications.

ACCAN Web Banner .png

Australian Communications Consumer Action Network

ACCAN is the peak national consumer advocacy organisation for communications.

Image by Mario Caruso
Consumer Information
Policy
Campaigns
Research
Media
Image by Mario Caruso
Media
Research
Campaigns
Policy
Consumer Information
Image by Mario Caruso

Policy

Campaigns

Research

Media

Consumer Information

Image by iStrfry , Marcus
Spectrum for Public Benefit  

Spectrum is a finite and valuable public resource. Now that the regulator has decided it won’t auction spectrum, we need to see a fair return for consumers – this means an honest price tag and strong licence conditions.

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Triple Zero for the 2020’s and beyond 

Australians expect to reach Triple Zero when they need it most. But with reliability under a cloud, we need to firm up this service, improve transparency and modernise our emergency communications ecosystem.

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The Future of Mobile: Domestic Roaming 

If you need to make a call, it shouldn’t matter who runs the local phone tower. Mobile roaming will bring competition, choice and better services – especially in the bush.

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Digital Services and Artificial Intelligence

AI presents enormous benefits, but carries risks for privacy, data security and public trust. While millions of individuals and businesses use AI daily, 70% of people say that they would embrace AI further if strong rules were in place. We want to create guardrails that don’t pull the handbrake on progress.

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Consumer Protections

The telco industry is writing its own rules — and consumers are paying the price. After years of breaches and harm, the TCP Code is still failing Australians. The latest draft leaves major gaps unresolved, especially around harmful sales practices.

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Affordability, Competition and Choice  

Through a cost-of-living crisis, Australians need to stay connected. Faced with brutal choices – whether to pay for medicine or phone plans – Australians need savvy choices driven by strategic evidence and policy. ACCAN has the solutions.

Classmates in the Library

No Australian
Left Offline

The supporters of No Australian Left Offline want affordable broadband. Affordable broadband is a home internet service that enables all Australians to be online regardless of their personal circumstances or where they live, without putting them into financial stress. 

 

With all Australian government services to be available online by 2025, it’s more important than ever that there is No Australian Left Offline.

Over one million Australians will continue to have access to essential government services with affordable broadband.

Latest News

More complaints about mobile phone coverage in South Australia

Interview

ABC South Australia

7 May 2026

ACCAN CEO Carol Bennett spoke with Rory McClaren about the growing number of Australians struggling to get reliable mobile coverage, particularly in regional South Australia. We are hearing complaints about mobile coverage far too frequently. 

Despite the promise of NBN, thousands of Australians still have no access and 'patchy' internet

Comments

ABC

18 April 2026

Over the last several months, the ABC has heard from dozens of customers of major private network provider Opticomm — which services half a million properties across Australia — who say they experience recurring and prolonged outages, sometimes lasting from one day to two weeks.

Telstra, TPG Telecom clash with Musk’s SpaceX over Starlink spectrum guarantee

Comments

Capital Brief

21 April 2026

ASX-listed telcos Telstra and TPG Telecom have both urged the government to run a competitive process for satellite spectrum licences despite a warning from Elon Musk’s SpaceX that it will withhold Starlink mobile services from Australia if it isn’t granted priority access to crucial wireless airspace. ACCAN CEO Carol Bennett warned Telstra, Optus and TPG Telecom could be turned into a “middleman” in the burgeoning LEO sat market “even though it doesn’t own the technology”.

NBN accused of inflating customer forecasts to justify spending plans

Comments

The Australian

8 April 2026

The National Broadband Network has been accused of inflating expectations for customer demand in order to justify its spending, amid concerns the ­government-owned telco’s projections overestimate what Australians are willing to pay.

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