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Australian Communications Consumer Action Network

ACCAN is the peak national consumer advocacy organisation for communications.

ACCAN Web Banner .png
ACCAN Web Banner .png

Australian Communications Consumer Action Network

The organisation’s mission to champion consumer rights by advocating for fair, transparent, and accountable telecommunications policies.

ACCAN Web Banner .png

Australian Communications Consumer Action Network

ACCAN is the peak national consumer advocacy organisation for communications.

ACCAN Web Banner .png

Australian Communications Consumer Action Network

ACCAN is the peak national consumer advocacy organisation for communications.

Image by Mario Caruso
Consumer Information
Policy
Campaigns
Research
Media
Image by Mario Caruso
Media
Research
Campaigns
Policy
Consumer Information
Image by Mario Caruso

Policy

Campaigns

Research

Media

Consumer Information

Image by iStrfry , Marcus
Spectrum for Public Benefit  

Spectrum is a finite and valuable public resource. Now that the regulator has decided it won’t auction spectrum, we need to see a fair return for consumers – this means an honest price tag and strong licence conditions.

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Triple Zero for the 2020’s and beyond 

Australians expect to reach Triple Zero when they need it most. But with reliability under a cloud, we need to firm up this service, improve transparency and modernise our emergency communications ecosystem.

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The Future of Mobile: Domestic Roaming 

If you need to make a call, it shouldn’t matter who runs the local phone tower. Mobile roaming will bring competition, choice and better services – especially in the bush.

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Digital Services and Artificial Intelligence

AI presents enormous benefits, but carries risks for privacy, data security and public trust. While millions of individuals and businesses use AI daily, 70% of people say that they would embrace AI further if strong rules were in place. We want to create guardrails that don’t pull the handbrake on progress.

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Consumer Protections

The telco industry is writing its own rules — and consumers are paying the price. After years of breaches and harm, the TCP Code is still failing Australians. The latest draft leaves major gaps unresolved, especially around harmful sales practices.

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Affordability, Competition and Choice  

Through a cost-of-living crisis, Australians need to stay connected. Faced with brutal choices – whether to pay for medicine or phone plans – Australians need savvy choices driven by strategic evidence and policy. ACCAN has the solutions.

Latest News

Text to Triple Zero pilot - now in operation

Interview

Nine News

28 October 2026

You can text almost anyone, but you can't text Triple Zero. That could soon change, with a new pilot looking at whether SMS could be used to contact Triple Zero. ACCAN CEO Carol Bennett speaks to Nine News

Triple Zero text service put to test

Interview

ABC Radio

27 October 2026

The government has confirmed testing of a Triple Zero SMS service. ACCAN CEO Carol Bennett welcomed the pilot as potentially life-saving, but said it is one of several changes needed to strengthen the system. The segment was reported by Isabel Moussalli and presented by Barbara Miller.

Universal Outdoor Mobile Obligation promises basic coverage. How does it work?

Interview

ABC News

19 October 2026

ABC News explains how the UOMO Bill, now law, will deliver basic outdoor mobile coverage, including ACCAN’s response to the government’s approach

ACCAN wants temporary disaster roaming mandate

Comments

iTnews

2 October 2026

ACCAN CEO Carol Bennett said disaster roaming is better than nothing, but that the model relies too heavily on telco discretion. ACCAN wants it mandated at a minimum, and domestic mobile roaming mandated through amendments to the UOMO Bill.

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