Australian Communications Consumer Action Network
The organisation’s mission to champion consumer rights by advocating for fair, transparent, and accountable telecommunications policies.
Australian Communications Consumer Action Network
ACCAN is the peak national consumer advocacy organisation for communications.
Digital Services and Artificial Intelligence
AI presents enormous benefits, but carries risks for privacy, data security and public trust. While millions of individuals and businesses use AI daily, 70% of people say that they would embrace AI further if strong rules were in place. We want to create guardrails that don’t pull the handbrake on progress.
More complaints about mobile phone coverage in South Australia
Interview
ABC South Australia
7 May 2026
ACCAN CEO Carol Bennett spoke with Rory McClaren about the growing number of Australians struggling to get reliable mobile coverage, particularly in regional South Australia. We are hearing complaints about mobile coverage far too frequently.
Despite the promise of NBN, thousands of Australians still have no access and 'patchy' internet
Comments
ABC
18 April 2026
Over the last several months, the ABC has heard from dozens of customers of major private network provider Opticomm — which services half a million properties across Australia — who say they experience recurring and prolonged outages, sometimes lasting from one day to two weeks.
Telstra, TPG Telecom clash with Musk’s SpaceX over Starlink spectrum guarantee
Comments
Capital Brief
21 April 2026
ASX-listed telcos Telstra and TPG Telecom have both urged the government to run a competitive process for satellite spectrum licences despite a warning from Elon Musk’s SpaceX that it will withhold Starlink mobile services from Australia if it isn’t granted priority access to crucial wireless airspace. ACCAN CEO Carol Bennett warned Telstra, Optus and TPG Telecom could be turned into a “middleman” in the burgeoning LEO sat market “even though it doesn’t own the technology”.
NBN accused of inflating customer forecasts to justify spending plans
Comments
The Australian
8 April 2026
The National Broadband Network has been accused of inflating expectations for customer demand in order to justify its spending, amid concerns the government-owned telco’s projections overestimate what Australians are willing to pay.
