

Australian Communications Consumer Action Network
The organisation’s mission to champion consumer rights by advocating for fair, transparent, and accountable telecommunications policies.

Australian Communications Consumer Action Network
ACCAN is the peak national consumer advocacy organisation for communications.




Digital Services and Artificial Intelligence
AI presents enormous benefits, but carries risks for privacy, data security and public trust. While millions of individuals and businesses use AI daily, 70% of people say that they would embrace AI further if strong rules were in place. We want to create guardrails that don’t pull the handbrake on progress.

‘Didn’t foot the bill’: Telstra outage cost the economy half a billion dollars, modelling finds
Article
Sydney Morning Herald / The Age
13 October 2026
Telstra’s nationwide mobile outage in July wiped an estimated $552 million from the Australian economy, according to new modelling that consumer advocates will put before senators this week.

Telstra reveals cause of major outage and confirms more Triple Zero calls went unanswered
Interview
Channel Ten
2 September 2026
Telstra has found another eight triple zero calls went unanswered during its catastrophic network outage in July. The telco’s admission came as it revealed the exact reason for the blackout.

Telstra outage investigation reveals problems that led to nationwide meltdown
Interview
Seven News
2 September 2026
An investigation into the Telstra outage in July has laid bare a series of problems that led to the nationwide meltdown. It turns out two key staff members were on a forced break when it happened. Now the telco's boss has been forced to deny cutbacks were to blame.









