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Better Delivery of Universal Services: Having Your Say on the USO
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The Australian Government is currently reviewing the future of the Universal Service Obligation (USO) beyond 2024. This blog post aims to answer some of the general questions consumers may have about this important consumer protection.
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Write comment (0 Comments)ACCAN Board Announces CEO Departure
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The Board of the Australian Communications Consumer Action Network (ACCAN) today announces that, for personal reasons, ACCAN’s CEO Andrew Williams, will leave the organisation in February 2024.
Professor Julian Thomas, ACCAN’s Chairperson said, “Andrew has been with ACCAN for nearly five years, firstly as our Director of Operations and as our CEO for the last two years. During this time he has led the organisation through a period of significant transition and on behalf of the Board I thank him very much for his contributions.
Consumers facing domestic and family violence must see better protections
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The Australian Communications Consumer Action Network (ACCAN) is calling on the Federal Government to implement direct regulation, via a service provider determination, to protect consumers facing domestic and family violence.
ACCAN welcomed the Government’s decision earlier this year to enforce protections for financial hardship. Yet just as financial hardship should not be a reason Australians are forced to go without essential communications services, victim-survivors of domestic and family violence (DFV) should not be cut off from crucial means of communication due to the actions of abusers or as a result of poor practice on the part of service providers.
Read more: Consumers facing domestic and family violence must see better protections
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