Talking Telco: Helpful consumer guides on internet, mobile, home phone, and more
A reduction in telco complaints may signal that consumers are giving up
- Details
- Media releases
A report from the Telecommunication Industry Ombudsman (TIO) of a 14.6% reduction in consumer complaints over the past year is unlikely to be an indication of improved satisfaction with communications services. The reduction in complaints is more likely to indicate that telco consumers are increasingly giving up on the complaints process.
Over 50% of consumers report having at least one problem with their communications service in the last year. This fact alone should temper any industry claims that a reduction in complaints is a good outcome. The disconnect between customer’s experiences of their telco provider and a reduction in the level of complaints suggests the telecommunications complaints mechanism is not working or not fit for purpose.
Read more: A reduction in telco complaints may signal that consumers are giving up
Onus to stop scams must be on large corporations – not consumers
- Details
- Media releases
The government’s draft Scams Prevention Framework, set to be put to Parliament later this year, will make a difference in the fight against scams. However, by not securing mandatory reimbursement for scam victims, it falls short of what is needed.
ACCAN – the peak body for Australian communications consumers – welcomed the draft scams prevention legislation earlier this month alongside other consumer advocates despite some caveats, including the absence of a mandatory reimbursement requirement on large corporations.
Read more: Onus to stop scams must be on large corporations – not consumers
The government's scams prevention legislation has one critical flaw
- Details
- News
The opinion piece below was written by ACCAN CEO Carol Bennett for the Canberra Times and Australian Community Media about draft anti-scams legislation. It was originally published on 27 September 2024.
Australians lost $2.7 billion to scams in 2023. These are scams we know about - the true losses are likely to be far greater.
The federal government has recently published draft scams prevention legislation (the Scams Prevention Framework), which will be put to the Parliament this year.
Read more: The government's scams prevention legislation has one critical flaw
Write comment (0 Comments)