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The opinion piece below was written by ACCAN CEO Carol Bennett for the Canberra Times. It was originally published on 13 December 2024.

Australians will go to the polls in the first half of next year with the cost-of-living crisis dominating the political agenda.

The skyrocketing costs of essentials have hit people hard. The housing crisis has sent rents spiralling, and supermarkets have been accused of price gouging on essential food items. The eye-watering cost of electricity and other utilities is also hitting hard.

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The opinion piece below was written by ACCAN CEO Carol Bennett for the Sun Herald. It was originally published on 28 November 2024.

Imposing a ban on social media for those under 16 years of age won’t be simple and it certainly won’t be a silver bullet. But it is the right thing to do.

The government’s proposed ban has polarised policymakers, the media and experts. It has also become a 'play thing’ of the politicking that is now reaching a new levels as we approach an election in early 2025.

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Lead Image: Explainer - Social Media BanBackground

The government has proposed banning Australian children under the age of 16 from using social media platforms. If passed, children would no longer be able to use platforms such as:

  • Facebook
  • Instagram
  • X (formerly Twitter)
  • TikTok
  • Snapchat

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Man looking at computer while talking on phoneThe opinion piece below was written by ACCAN CEO Carol Bennett for the Canberra Times. It was originally published on 13 November 2024.

Australian consumers can be forgiven for feeling angry and disgusted at the behaviour of Australia's second-largest telco - Optus - for mis-selling products to vulnerable consumers.

Australia's consumer watchdog has launched court action alleging that Optus rorted consumers by pushing the sale of products they did not want, need or understand, and pursued many for debts resulting from these sales.

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On Friday 11 October, ACCAN CEO Carol Bennett and Deputy CEO Dr. Gareth Downing appeared before the Environment and Communications Legislation Committee. The Committee was hearing views on the Communications Legislation Amendment (Combatting Misinformation and Disinformation) Bill 2024.

The full transcript of their appearance can be found below, or on the Parliament of Australia website.

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The opinion piece below was written by ACCAN CEO Carol Bennett for the Canberra Times and Australian Community Media about draft anti-scams legislation. It was originally published on 27 September 2024.

Australians lost $2.7 billion to scams in 2023. These are scams we know about - the true losses are likely to be far greater.

The federal government has recently published draft scams prevention legislation (the Scams Prevention Framework), which will be put to the Parliament this year.

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On 13 September 2024, ACCAN, the Consumer Action Law Centre, CHOICE and Super Consumers Australia welcomed an announcement from the Albanese Government that consultation on a draft bill - the proposed Scams Prevention Framework - will start today. The joint statement can be found below.

“I congratulate Assistant Treasurer Stephen Jones and the Albanese Government for pushing ahead with these scam reforms, and imposing tough obligations on industry to protect consumers, I want to thank him for this important work,” Consumer Action Law Centre CEO Stephanie Tonkin said.

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Notice is hereby given that the Annual General Meeting of the Australian Communications Consumer Action Network Limited (ACCAN) will be held via Zoom, on Thursday 26th September 2024 from 4pm.

Date:  Thursday 26 September 2024
Time:  4pm (AEST)
Venue: Virtual Meeting via Zoom. Please register here by 24 September 2024

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The opinion piece below was written by ACCAN CEO Carol Bennett for the Canberra Times and Australian Community Media about the 3G shutdown. It was originally published on 19 August 2024.

Many Australians are doing it tough right now and the challenges confronting rural and remote parts of the country are especially acute.

The bush has always struggled to secure essential services, be it doctors, teachers or trades. Communications services are equally essential.

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Nominations close Tuesday, 27th August 2024, 4:00 pm AEST (Sydney).

ACCAN is seeking nominations for Directors to fill two (2) vacancies on its Board.

In accordance with the ACCAN Constitution, the 2024-2025 ACCAN Board will consist of nine (9) members[1]. Seven (7) positions are continuing Directors from the 2023-2024 Board. One (1) Director is retiring from the Board having completed two full terms and is ineligible for re-election in 2024-25. One (1) Director has completed the first full term and is eligible for re-election. In accordance with Section 20 of the ACCAN Constitution, Board members are elected for a three-year term.

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3G shutdown: Australian map, calendar, and mobile phone showing alarm and alert symbolsAustralian telcos are turning off the 3G network

Australian telecommunications companies are closing their 3G networks to increase the capacity and speed of 4G and 5G services. Devices that only connect to 3G won’t be able to make or receive calls and texts or access the internet. Some early 4G devices are also impacted.

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A guide for consumers

The telecommunications regulator, the ACMA, has developed a new regulation called the Telecommunications (Financial Hardship) Industry Standard (the FH standard), which builds upon protections in the existing Telecommunications Consumer Protections Code (TCP Code). The FH Standard will commence on March 29, and compliance is mandatory.

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