Key Dates

2021 Grants projects announced:
30 June 2021

New projects begin:
1 July 2021

> View full Grants Round timeline

Contact us:
grants@accan.org.au or phone 02 9288 4000

Welcome

ACCAN works towards achieving communications services that are trusted, inclusive, and available for all.

With this aim, the ACCAN Grants Program funds projects to enable research on telecommunications issues, represent telecommunications consumers, or create educational tools which empower consumers to understand telecommunications products and services and make decisions in their own interests.

On the following pages you will find all the information you need to decide if your project idea is eligible for an ACCAN Grant, and how to apply. 

To be eligible, projects must address systemic telecommunications consumer issues. Have a browse through the following ACCAN Grants Projects to get a feel for the type of work that is funded under the Program.

University of Melbourne

Telcos are increasingly using chatbots and other forms of automated assistants to respond to their customers. There may be gains for consumers, but there are also the risks of harms, and this project seeks to investigate and recommend strategies to assist consumers to navigate these risks.

University of Melbourne

This project is an extension of research funded by the Melbourne Social Equity Institute (MSEI), undertaking a survey and focus groups with the residents (representing 39 language groups) of Carlton Public Housing Estate in central Melbourne to analyse their strategies for coping with limited connectivity. The ACCAN grant will be used to conduct one-on-one interviews with 12 residents and provide interpreting services.

Charles Sturt University

Telecommunications accounts cannot be held jointly by multiple parties. "Family Plans" are commonly promoted as an economic option for multiple users. These plans have multiple devices (with multiple users) contracted to one person as the 'Customer'. This project investigates the surveillance risks (including call, message and location monitoring) that Family Plans present during ongoing relationships, in particular those at risk of domestic violence.

Royal Melbourne Institute of Technology (RMIT)

The ability of small businesses (those with less than twenty employees) to adopt advanced digital services such as e-commerce solutions and cybersecurity services is vital for these businesses and for the economy. Recent surveys indicate that many are struggling to adapt to sudden changes due to Covid-19. This project aims to investigate how small retail businesses can enhance their growth and efficiency through the better use of advanced digital services from telecommunications providers.

University of Technology Sydney

The project will map out policy options for developing a complaint-handling framework for digital platforms, addressing a critical need for the satisfactory resolution of complaints from consumers. The features of effective and accountable internal dispute resolution schemes and the options for an external complaint-handling scheme will be assessed.

Royal Melbourne Institute of Technology (RMIT)

With evidence that there is an increasingly mobile, regionally based workforce in Australia (‘e-changers’), more needs to be understood about digital access, affordability and skills for this group. This project will examine the telecommunications needs of consumers and small businesses engaged in remote work in a number of locations outside large cities and traditional office settings. Online businesses or self-employed workers in the digital economy will also be a focus.

Wamboin Communications Action Group Inc.

This project will assist regional and rural areas to effectively engage with their local communities and build a business case for the implementation of network capabilities to support their current and future needs. The project will deliver a set of resources that can be applied across regional, rural and remote areas to help communities identify local requirements to achieve better Internet connectivity to support their economic and social growth.

University of Technology Sydney (UTS)

The Internet of Things (IoT) has the potential to transform the way we live and work. But the growth of consumer IoT devices for the home, such as connected appliances and smart assistants, poses serious threats to consumers’ security and privacy. Research will identify and analyse options and make recommendations for best practice regulation of IoT security and privacy. 

Curtin University

Approaches to the accessibility of subscription versus free to access Australian video on demand platforms will be evaluated with research gathering new insights from consumers with disabilities.

Charles Sturt University

This project and its report outlines regional and rural consumer understandings of smart technologies and their applications in North West New South Wales, Australia. It also identifies consumer engagement with digital infrastructure, the changing nature of development and planning in a digital context and the impact of smart services on social relations.

Hand holds up report cover that reads 'Telcos for all'Centre for Accessibility

In 2021, the Centre For Accessibility (CFA) Australia undertook research to improve the accessibility of websites and apps provided by the telecommunications sector.