Key Dates

2023 Grants Round: (INDICATIVE - Dates TBC)

30 January 2023 - EOI round OPENS
1 July 2023 - Funded projects can begin

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University of Technology Sydney

The project will map out policy options for developing a complaint-handling framework for digital platforms, addressing a critical need for the satisfactory resolution of complaints from consumers. The features of effective and accountable internal dispute resolution schemes and the options for an external complaint-handling scheme will be assessed.

To see a copy of the research report, visit the UTS Centre for Media Transition website.

Grants Round: 2021
Amount: $8,454