Key Dates

2021 Grants projects announced:
30 June 2021

New projects begin:
1 July 2021

> View full Grants Round timeline

Contact us:
grants@accan.org.au or phone 02 9288 4000

University of Technology Sydney

The project will map out policy options for developing a complaint-handling framework for digital platforms, addressing a critical need for the satisfactory resolution of complaints from consumers. The features of effective and accountable internal dispute resolution schemes and the options for an external complaint-handling scheme will be assessed.

 

Grants Round: 2021
Amount: $8,454