Key Dates

Next Grant Round:
Applications for funding will open early 2025. 
> Information about our Grants Program

Independent Grants Panel:
Results of the recent EOI will be notified Dec 2024.
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We can help:  grants@accan.org.au
or phone 02 9288 4000

Grants Information

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Digital platform complaint handling: Options for an external dispute resolution scheme

University of Technology Sydney

The project will map out policy options for developing a complaint-handling framework for digital platforms, addressing a critical need for the satisfactory resolution of complaints from consumers. The features of effective and accountable internal dispute resolution schemes and the options for an external complaint-handling scheme will be assessed.

To see a copy of the research report, visit the UTS Centre for Media Transition website.

Grants Round: 2021
Amount: $8,454