Royal Melbourne Institute of Technology (RMIT)

This project progresses research funded by ACCAN (2021) which analysed digital inequalities amongst public housing residents. That project revealed the pivotal role neighbourhood centres play in digital skill acquisition and troubleshooting for people who face barriers to being digitally included. This project analyses work and learning practices of neighbourhood centre staff and students and will create insights into 1) best practice in personalised digital skill training 2) barriers to digital access that inform need for skill acquisition and troubleshooting. Findings will assist neighbourhood centres to optimise their teaching and assist telecommunications companies to address barriers that impede access.

Expected completion: 2026

Funded: 2024

Amount: $38,404