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Hot Issues

Welcome to the latest current affairs that impact communications consumers. 

Sign up for ACCAN's weekly newsletter to have these news items sent to your email address each week.

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List of articles in category News
Title Created Date
Notice of postponement - ACCAN Annual General Meeting 13 September 2022
What is the Telecommunications Consumer Protections (TCP) Code? What does it mean for you? 25 August 2022
Call for nominations for the ACCAN Board 05 August 2022
Spotting Scam and Spam Text Messages 23 May 2022
What programs and offers are available to help you stay connected? 16 May 2022
2022 Election Policies Summary 21 April 2022
AML Capability for 000 Calls 14 April 2022
Sunsetting Payphone Instruments 14 April 2022
ACCAN 2022 CommsDay Congress Speech 15 March 2022
Disinformation and Misinformation on Digital Platforms 21 February 2022
Preparing for emergencies when telecommunications services go down 21 February 2022
Make a list and check it twice before buying tech this holiday season 20 December 2021
Protecting your Child on Social Media 11 November 2021
NetThing 2021 - The role of consumers in building trust in digital platforms 05 November 2021
Handling outages while working from home 02 November 2021
Guide to buying a new mobile phone 02 November 2021
Notice of ACCAN Annual General Meeting 23 August 2021
Call for nominations for the ACCAN Board 02 August 2021
Troubleshooting streaming issues 29 July 2021
ACCAN 2021 Grant Program Projects Announced 29 June 2021
Do you use an ADSL broadband connection? 23 June 2021
Save the Date: ACCANect 2021 #DigitalDownload 10 June 2021
Media Reform Green Paper – Modernising Television Regulation in Australia 20 May 2021
Background to the Media Reform Green Paper 20 May 2021
2021 CommsDay Summit Speech by ACCAN CEO Teresa Corbin 05 May 2021
NSW and SE QLD Telco Floods Support Updates 24 March 2021
Still Waiting … the cost of customer service 16 December 2020
No Australian Left Offline - National Webinar 16 December 2020
Telco service essential to small business 23 November 2020
The future is accessible 17 August 2020
Interview with Dr Gabrielle O’Kane, CEO of the National Rural Health Alliance 01 July 2020
Notice of ACCAN Annual General Meeting 28 August 2020
Call for nominations for the ACCAN Board 07 August 2020
2020 ACCAN Grants projects announced 29 July 2020
A Message From ACCAN on Sue Salthouse 22 July 2020
ACCAN Comments on COVIDSafe App 11 May 2020
World Consumer Rights Day – Sustainable telco consumers 15 March 2020
Telco bushfire response 08 January 2020
Christmas wrap-up: 5G phones 18 December 2019
ACCAN welcomes Government's Audio Description funding 17 December 2019
ACCAN CEO addresses CommsDay Congress 16 October 2019
Accesshub Focus Groups 30 July 2019
Call for nominations for the ACCAN Board 30 July 2019
NBN Wholesale Service Standards – What the ACCC Inquiry Means For You 23 July 2019
Telstra phone plan changes 17 July 2019
Please hold: costing telco customer wait times 15 July 2019
ACCANect 2019 Sneak Peek – ACCC, ACMA, and TIO on reliability 15 July 2019
TCP Code update – Consumer safeguard remains flawed 10 July 2019
How much internet data do I need? 23 April 2019
How fast do I need my internet to be? 23 April 2019
NBN plans – what changing prices will mean for budget-conscious Aussies 23 April 2019
ACCAN CEO Teresa Corbin addresses CommsDay Summit 11 April 2019
Are You Being Sold? - A spotlight on telco sales commissions and targets 27 March 2019
Consumer Data Right – What Is It and What Does It Mean for Consumers? 26 September 2018
What do the NBN’s fixed wireless pricing changes mean for consumers? 18 September 2018
ACCANect 2018 - Conference Recap 18 September 2018
Regional and Remote Digital Inclusion – Presentation at the Country Women’s Association of Australia’s National Conference 04 September 2018
Call for nominations for the ACCAN Board 08 August 2018
Can you hear me? Ranking the customer service of Australia’s phone and internet companies 23 July 2018
TCP Code Review: Consumers must come first 09 July 2018
ACCAN’s Analysis of NBN Co’s recently announced Pricing Changes 05 June 2018
Support for the NRS and the Ministers pledge 20 April 2018
Cambridge Analytica and Facebook: The Aftermath 11 April 2018
Review of social media and other digital assets after death or incapacitation 10 April 2018
ACCAN presentation at Commsday 2018 10 April 2018
Confidence in the connected world: ACCANect 2018 10 April 2018
ACCC’s first NBN speed test results 03 April 2018
Telstra misled its customers over third party charges 28 March 2018
Advancing fair outcomes for all consumers 14 March 2018
Accessibility issues in 2018 13 March 2018
Calling for telecommunications funding in the Federal Budget 01 February 2018
Telstra has scrapped Silent Line fees 09 January 2018
Positive outcomes from TIO review 19 December 2017
Phone and internet tips for the holidays 11 December 2017
All we want in 2018 is #BetterBushComms 06 December 2017
nbn ‘pauses’ new HFC connections 27 November 2017
Getting a refund for unattainable NBN speeds 21 December 2017
Australia’s Domain Name System is changing 03 November 2017
Fact Check: Communication Alliance and nbn media releases 18 October 2017
How safe are IoT devices? 16 October 2017
Your place in the connected world 04 October 2017
Helping people Leep into the digital world 28 September 2017
Results of ACCAN Board Election 22 September 2017
Introducing the 2017-18 ACCAN Grants projects 18 September 2017
ACCAN’S Disability Mystery Shopping report 2017 13 September 2017
The ACCANect Conference is fast approaching 04 September 2017
nbn market report 16 August 2017
Connecting remote Indigenous communities 11 August 2017
Call for nominations for the ACCAN Board 07 August 2017
Five years of ACCAN consumer wins 14 July 2017
In the field – ACCAN Grants Scheme 2012-17 13 July 2017
Explore the connected world at ACCANect 2017 29 June 2017
ACCAN conference announcement 25 May 2017
Bush Coalition members outline NBN concerns 03 May 2017
Fraudulent mobile number porting and identity theft 26 April 2017
Indigenous consumer education 05 April 2017
Reliable telecommunications a necessity for Aussie cotton farmers 30 March 2017
Building a Digital World Consumers can Trust 13 March 2017
What telco issues are small businesses experiencing? 08 March 2017
Having a say on the USO (part three) 03 March 2017
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