A new report released today by Australia’s peak communications consumer organisation, the Australian Communications Consumer Action Network (ACCAN), shows that telco customer service representatives are being encouraged to focus on selling over service, potentially exposing consumers to questionable selling practices.

 

The Spotlight on Telco Commissions and Targets exploratory report was commissioned following a number of troubling stories that ACCAN had received from consumers who were sold plans or products that were more expensive than they had expected or that were beyond their means.