As our communications market continues to develop and the essential nature of network connectivity increases, issues of affordability for many Australians are creating barriers to our communications networks. Overcoming these barriers is increasingly important as government services and information become ‘digital by default’. Ensuring that all Australians are able to afford to connect to communications networks and services suitable to their specific needs will increase economic, social and community participation.

Our ‘Affordability Map’ aims to identify the different groups in Australian society that face affordability issues, and the unique issues they face. A better understanding of how affordability issues differ between - or are common to - groups will enable us to make more informed recommendations to industry and government. It will also help us to work with industry to develop more appropriate targeted low-income measures, to reach and benefit more Australians.

This report is intended to be a living document, to be updated as new data and surveys are released.

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