ACCAN recently submitted to Communications Alliance’s proposed amendments to DR C536:2020 Emergency Call Service Requirements Incorporating Variation No.1/2025 Industry Code.
This submission recommends Communications Alliance:
- Require built in consultation with consumer organisations.
- Require quarterly reporting on emergency call metrics and annual audits, published in summary form.
- Provide emergency call information in accessible formats and First Nations languages.
- Align with the 2024 ACMA Outage Standard and support the ACMA to develop a real-time, public outage database.
- Restore TIO referral for complaints and require CSPs to cooperate with investigations.
