Submissions


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ACCAN recently submitted to the Department of Infrastructure, Transport, Regional Development, Communications and the Arts’ consultation on the draft Telecommunications (Infringement Notice Penalties) Determination 2022. The Draft Determination provides an alternative to instituting court proceedings by establishing a cost-effective and efficient enforcement process for the recovery of a pecuniary penalty. Noting the critical role of Infringement Notices in facilitating compliance, we support:

ACCAN has responded to the ACCC’s consultation on its Draft Decision regarding the Superfast Broadband Access Service (SBAS) access determination inquiry. The SBAS is a declared wholesale access service that retail service providers (RSPs) can use to supply fixed line superfast broadband services to end users.

ACCAN supports the ACCC’s draft decision to regulate the price and non-price terms of access for the SBAS until July 2026, including:

ACCAN has responded to the Department of Infrastructure, Transport, Regional Development, Communications and the Arts’ consultation on the draft Telecommunications Universal Obligation (Standard Telephone Service – Requirements and Circumstances) Determination 2022. The Draft Determination limits the circumstances in which it is not considered reasonable for Telstra to provide a Standard Telephone Service (STS) upon request.

ACCAN recently submitted to the Australia Disability Strategy 2021-2031 (the Strategy) Guiding Principles consultation. The Strategy provides a 10-year plan for improving the lives of Australians with disability. The guiding principles inform the policies/programs/services introduced by governments and businesses to implement the Strategy. This submission was informed by ACCAN’s consultation with our members and was endorsed by Vision Australia, Blind Citizens Australia and Deaf Australia.

ACCAN submitted the following:

The Mobile Black Spot Program (MBSP) is an Australian Government initiative that aims to deliver improved mobile coverage and competition through investing in regional, rural, and remote telecommunications infrastructure. Across Australia, the MBSP has provided over 1,270 new mobile base stations, with 1,047 base stations activated in October 2022. In addition to generating more than $875 million in investment.1

The Australian Communications Consumer Action Network (ACCAN) recently commented on the Department of Infrastructure, Transport, Regional Development, Communications and the Arts (the Department) request for feedback on the grant opportunity guidelines for a new Improving Mobile Coverage Round of the MBSP. In our submission, ACCAN suggested that the Department should:

ACCAN responded to the Standing Committee on Communications and the Arts’ inquiry. The Committee has been asked to inquire into and report on the experience, opportunities and challenges for co-investment in multicarrier regional mobile infrastructure.

The availability of mobile coverage continues to be a concern in parts of Australia, and it is important that gaps in telecommunications infrastructure are addressed. As such, ACCAN considers that local communities can benefit from multi-carrier infrastructure. Infrastructure sharing or co-investment in mobile infrastructure can reduce prices and increase network coverage and quality, with pro-competitive effects.  

ACCAN recently submitted to Senate Legal and Constitutional Affairs Committee on the Privacy Legislation Amendment (Enforcement and Other Measures) Bill.

ACCAN supports the proposed amendments that will:

ACCAN recently commented on the Australian Communications and Media Authority (ACMA) Amending the Telecommunications Numbering Plan 2015 consultation. The numbering plan sets out the framework for managing numbers.

In our submission we expressed our support for amendments to the numbering plan, including:

  • The introduction of the 7226 Scam Short Code to provide consumers and industry with a means to report scam texts and calls.
  • Granting the ACMA extended powers to withdraw numbers that it believes to have been associated with scam communications.

The Australian Communications Consumer Action Network (ACCAN) recently commented on the C555:2020 Integrated Public Number Database (IPND) Industry Code. The IPND provides an important public asset for emergency calls, emergency warnings and law enforcement. Noting the critical role of the IPND, ACCAN continues to have concerns with respect to:

  • Data accuracy for the purposes of emergency calls, emergency warnings and law enforcement.
  • Consumer awareness of the IPND and making the IPND Code more understandable.

At present, there are ongoing issues with accuracy of Public Number Customer Data (PNCD), with several compliance issues compromising the accuracy of the PNCD in the IPND. ACCAN remains concerned by potential gaps in the IPND and the repeated failure by Carriage Service Providers (CSPs) to upload PNCD to the IPND.

The Australian Communications Consumer Action Network (ACCAN) recently commented on the Treasury’s Exposure draft legislation to enable action initiation in the Consumer Data Right. The action initiation scheme allows trusted third parties to make requests with the same authority as if they had come directly from the consumer.

Our submission

  • expressed our support for the introduction of action initiation into the Consumer Data Right (CDR). Action initiation will allow for trusted third parties to undertake actions on behalf of consumers such as making payments, closing or transfer accounts and updating personal details.
  • suggested that the scheme should be developed and implemented in close consultation with consumers and their representatives. This would reduce potential harms from existing telecommunications issues such as cyber security and domestic and family violence (DFV).

The Australian Communications Consumer Action Network (ACCAN) recently commented on the Treasury’s Consumer Data Right rules - expansion to the telecommunications sector and other operational enhancements. In our submission we expressed our support for:

ACCAN has responded to the Productivity Commission’s interim report 5-year productivity Inquiry: Australia’s data and digital dividend. The report explores common barriers to technology and digital adoption and acknowledges the benefits to productivity of increasing digitisation.