ACCAN recently submitted to the Australian Consumer and Competition Commission (ACCC) in response to NBN Co’s latest proposed Special Access Undertaking (SAU) in August 2023.

ACCAN expresses our qualified support for the latest SAU variation, noting:

  • The price floor and ceiling model provides a reasonable framework for the pricing of NBN services, but nonetheless sets a high price floor for consumers, affecting overall consumer affordability for the network;  
  • The SAU could provide further assistance to low-income consumers by setting out a framework to provide a concessional, low-cost broadband service;
  • The revisions to the intended scope and operation of the low-income and digital inclusion forum are welcome and will improve the effectiveness of the forum;
  • The requirement for a Consumer Advocacy Group to engage in consultation on proposed expenditure, while a welcome development, does not carry with it any commitment to resource engagement.

Notwithstanding this feedback, the August variation represents a substantial step forward from previous SAUs, providing an effective approach to the pricing and regulation of NBN services that is consistent with the long-term interests of end users.

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