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Mind the Gap: Refugees and Communications Technology Literacy

Institute for Interactive Media and Learning - University of Technology Sydney

Grant round: 2010 

Grant amount: $45,000

This project aimed to investigate the lack of knowledge of telecommunications consumption among refugees during their settlement process in Australia, noting that communications serve as lifelines for refugees in the process of flight, displacement and settlement. The project was conducted within the existing i.settle.with.IT project managed by WorkVentures, which provides IT skills form employment through training workshops. Participants were surveyed and interviewed in person, nationally, with interpreters if necessary. Research findings informed development of a consumer education program to provide newly arrived refugees with a basic knowledge of Australian telecommunications products and services that suit their needs.

 

Download: Mind the Gap: Refugees and Communications Technology Literacy [Adobe Acrobat PDF - 784.07 KB]

 

Download: Mind the Gap: Refugees and Communications Technology Literacy [Word Document - 3.3 MB]