Download: How to avoid 1800 number call charges on mobiles53 KB

Download: How to avoid 1800 number call charges on mobiles336.76 KB

Most Australian mobile providers (but not all) now offer free calls to 1800 numbers. Below is a list of providers that offer these calls for free.

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Download: How to avoid directory assistance call charges64.5 KB

Download: How to avoid directory assistance call charges443.87 KB

Did you know that calls to Directory Assistance 1223 and other directory phone numbers may not be free of charge from your mobile or landline phone? Sometimes these calls are charged outside of your included plan value, so you may receive extra charges on your bill from calling these numbers.

Whenever possible, you should avoid calling directory assistance numbers and instead use one of the alternatives listed below.

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Community Consultation Guide5.36 MB

ACCAN has launched the 2nd Edition of the Community Consultation Guide. The Guide is designed to help communities address issues with mobile coverage in their areas.

Mobile coverage is a key issue for consumers, particularly those in regional, rural and remote Australia. Achieving improvements in mobile coverage is a priority focus of ACCAN's work. The Mobile Black Spot Programme will deliver improvements to mobile coverage, but the demand for these improvements will far outstrip supply.

Read more: Mobile Blackspots - Community consultation guide

ACCAN, CHOICE, and the Consumer Action Law Centre have joined forces to give you 4 quick tips on checking your phone bill to save money.

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Download: Securing your home or office Wi-Fi246 KB

Download: Securing your home or office Wi-Fi385.89 KB

Wi-Fi is a cheap and easy way to connect your devices to each other and to the internet without running cables throughout your home or office. However, because Wi-Fi is sent through the air, it is important to take steps to secure your network and devices.

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Download: How to choose a pre-paid calling card55.5 KB

Download:How to choose a pre-paid calling card300.88 KB

Pre-paid calling cards can be a cheap way to make international calls and many offer good value for money. But, be warned, there are also many cards you should avoid buying because of hidden fees and charges.

Read more: How to choose a pre-paid calling card