Download: Received an unexpectedly high bill47.89 KB

Download: Received an unexpectedly high bill158.06 KB

Many phone providers have a limit on how many calls you can make, texts you can send and data you can use each month. If you go over your limit you could be charged extra fees. These fees can be very expensive and it is best to avoid going over your limit if you can. 

Read more: Received an unexpectedly high bill?

What are your rights?

Network outage? No service? Call failure?

• If you have been disadvantaged or lost money due to a phone or internet outage, you might be able to claim compensation.
• Compensation should make up for your loss.
• For example, if your internet is out for one week you could ask for your money back for that week. You may be able to claim for costs incurred, like getting your internet fixed or using extra mobile data.

  Read more: Telecommunications compensation

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Download: Which broadband product is right for my business.docx61.82 KB

Download: Which broadband product is right for my business.pdf336.92 KB

There are a range of different options available to small businesses when it comes to broadband. This tip sheet outlines the questions a small business owner should ask when choosing a broadband product.

When trying to decide which broadband product is right for your business, consider:

• Which types of broadband services are available? For information on the services that may be available to you, access our brochure: Understanding your options for broadband connection.
  
  
• What type of service would best suit the needs of the business in terms of speed, mobility and monthly data allowance? Refer to your broadband bills from the last 6-12 months to calculate your typical usage.
  
  
• Do you need both phone and broadband services? If so, consider the option of bundling (getting all the services from the same provider). You might also want to include mobile services in this bundle. This could save you money but make sure that all the services meet your needs otherwise you could end up spending more than you need to.
  
  
• Do you need to upload a lot of data? For example if you are operating a video streaming service or other content rich business.

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Download: Credit Reporting72.5 KB

Download: Credit Reporting817.83 KB

What is credit reporting?

Credit reporting is used by organisations to help decide whether or not they are willing to lend money to a particular person. Credit providers and credit reporting agencies are the main organisations involved in credit reporting. Credit providers are businesses such as banks, car loan  companies and telecommunications service providers that lend money or provide credit to their customers.

Credit providers send information about your debts to private companies called credit reporting agencies (CRAs). There are three main CRAs in Australia:

• Veda: www.veda.com.au
• Dun and Bradstreet: dnb.com.au
  
• Experian: www.experian.com.au

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Fixed Voice Continuity Plan.pdf409.05 KB

Fixed Voice Continuity Plan.doc71.5 KB

Your business landline (fixed voice service) can be a critical business asset. If your fixed voice service failed, would your business continue to operate effectively?

Back-up (or failover) solutions for fixed voice services vary considerably depending on the size of your organisation and the purposes for which you use these services. Most small businesses are highly dependent on their fixed voice services so a continuity plan is important.

To minimise risk to your business from failure of your fixed voice services you should:

• Perform a 'risk assessment' for your business's use of telecommunications
  
  
• Obtain the most reliable fixed voice service that you can afford – to match the level of risk.
  
  
• Write an action plan for what you would do in the event of a disruption to this service (outage)

Read more: Preparing your organisation’s Fixed Voice Business Continuity Plan

Download: Broadband Continuity Plan74 KB

Download: Broadband Continuity Plan252.67 KB

Your broadband service can be a critical business asset. If your broadband service failed, could your business continue to operate effectively?

To minimise the risk you are advised to:

a) Perform a risk assessment for your business use of broadband

b) Obtain the most resilient broadband service that you can afford – to match the level of risk.

c) Write an action plan of what you would do if you broadband failed (outage)

Read more: Broadband Continuity Plan