Contacting a financial counsellor

Call a financial counsellor for free on 1800 007 007

For more helpful information visit the website for Financial Counselling Australia’s National Debt Helpline.

How talking to a financial counsellor can help you

If you're having difficulty paying your bills, you can call a financial counsellor. Their services are free and confidential.

They can help you figure out:

• how to organise your money
• how to pay your bills
• how to get the support you need.

Even if you feel you are coping, a fresh set of eyes may help you sort things out more quickly, or identify other forms of assistance you weren't aware of.

A financial counsellor can talk to your service provider for you

Often, phone, mobile and internet providers do not give out financial hardship contact details directly to customers.

However, many financial counsellors know the systems well and who to talk to. If a financial counsellor calls your provider on your behalf you are more likely to get the help you need.

Financial counsellors may also know other services you can use as well as other forms of assistance you could be eligible for.