The first thing that you should do if you are struggling to pay a bill is contact your service provider so you can discuss your options. Your provider can set up a payment plan for you, and while this is in place they will not report your debt to a Credit Reporting Agency.
Below are the contact details for some of the main service providers.
Telstra
- Call 1800 531 951
- Online hardship information
- Telstra - 'Support in times of need' webpage
- Download: Telstra Financial Hardship Policy [opens on Telstra website]
Optus
- Call 1300 308 839
- Download:
Optus Hardship information flyer56.48 KB
Vodafone
- Call 1800 185 289
- Email This email address is being protected from spambots. You need JavaScript enabled to view it.
- Further online information
- Download: Vodafone Hardship Policy [downloads from the Vodafone website]
TPG Telecom
- Call 1300 056 356
- Online contact form
- Further online information
Dodo
- Call 1300 907 283
- Email This email address is being protected from spambots. You need JavaScript enabled to view it.
- Further online information
iiNet
- Call 13 22 58
- Online contact form
- Further online information
Internode:
- Call 1300 889 188
- Online contact form
- Further online information
Amaysim
- Call 1300 808 300 (567 free from your Amaysim mobile)
- Email This email address is being protected from spambots. You need JavaScript enabled to view it.
- Download: Amaysim Hardship Policy [opens on Amaysim website]
- Further online information
Belong
Southern Phone
- Call 1800 356 227
- Further online information
Boost Mobile
- Call 125 8881
- Further information online
iPrimus
- Call 1300 312 337
- Email This email address is being protected from spambots. You need JavaScript enabled to view it.
- Further online information
Lebara
- Call 1300 126 122 (126 122 from a Lebara mobile)
- Further information online