The first thing that you should do if you are struggling to pay a bill is contact your service provider so you can discuss your options. Your provider can set up a payment plan for you, and while this is in place they will not report your debt to a Credit Reporting Agency.

Below are the contact details for some of the main service providers.

Telstra

Optus

  • Call 1300 308 839
  • Online payment assistance policy summary
  • DownloadPayment assistance policy [downloads from Optus website - 201KB)

TPG Telecom

Vodafone

  • Call 1800 185 289
  • Email This email address is being protected from spambots. You need JavaScript enabled to view it. 
  • Further online information
  • Download: Vodafone Hardship Policy [downloads from Vodafone website - 128KB]

ALDImobile

Amaysim

  • Call 1300 808 300 (567 free from your Amaysim mobile)
  • Call: 07 3063 4574
  • Email This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Further online information
  • Download: Amaysim Hardship Policy [downloads from Amaysim website - 79KB]

Aussie Broadband

Belong

  • Call 1800 979 544
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Further online information
  • Download: Belong Payment Assistance Policy [downloads from Belong website - 188KB]

Boost Mobile

Dodo

  • Call 1300 907 283
  • Email This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Further online information
  • Download: Dodo Payment Assistance Policy  [downloads from Dodo website - 699KB)

iiNet

Internode:

iPrimus

  • Call 1300 312 337
  • Email This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Further online information

Lebara

Southern Phone

  • Call 13 14 64
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Further online information
  • Download: Payment Assistance Policy [downloads from Southern Phone website - 790KB]

Tangerine

  • Call: 1800 317 520
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Further online information
  • Download: Tangerine Payment Assistance Policy [downloads from Southern Phone website - 4.6MB]

Uniti Retail (Uniti Internet)

  • Call: 1300 847
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Download: Hardhip Policy summary [downloads from Uniti website - 87KB]
  • Download: Uniti Internet Financial Hardship Policy  [downloads from Uniti website - 116KB]