The first thing that you should do if you are struggling to pay a bill is contact your service provider so you can discuss your options. Your provider can set up a payment plan for you, and while this is in place they will not report your debt to a Credit Reporting Agency.
Below are the contact details for some of the main service providers.
Telstra
- Call 1800 531 951
- Payment assistance information
- Telstra - 'Support in times of need' webpage
- Download: Telstra Payment Assistance Policy [downloads from Telstra website - 277KB]
Optus
- Call 1300 308 839
- Online payment assistance policy summary
- Download: Payment assistance policy [downloads from Optus website - 201KB)
TPG Telecom
- Call 1300 056 356
- Online contact form
- Further online information
- Download: TPG Financial Hardship Policy [downloads from TPG website - 231KB]
Vodafone
- Call 1800 185 289
- Email This email address is being protected from spambots. You need JavaScript enabled to view it.
- Further online information
- Download: Vodafone Hardship Policy [downloads from Vodafone website - 128KB]
ALDImobile
- Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
- Download: ALDImobile Financial Hardship Policy summary and application form
[downloads from ALDImobile website - 126KB] - Download: ALDImobile Financial Hardship Policy [downloads from ALDImobile website - 331KB]
Amaysim
- Call 1300 808 300 (567 free from your Amaysim mobile)
- Call: 07 3063 4574
- Email This email address is being protected from spambots. You need JavaScript enabled to view it.
- Further online information
- Download: Amaysim Hardship Policy [downloads from Amaysim website - 79KB]
Aussie Broadband
- Call: 1300 880 905
- Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
- Further information online
- Download: Aussie Broadband Financial Hardship Policy [downloads from Aussie Broadband - 52KB]
Belong
- Call 1800 979 544
- Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
- Further online information
- Download: Belong Payment Assistance Policy [downloads from Belong website - 188KB]
Boost Mobile
- Call 125 8881
- Further information online
Dodo
- Call 1300 907 283
- Email This email address is being protected from spambots. You need JavaScript enabled to view it.
- Further online information
- Download: Dodo Payment Assistance Policy [downloads from Dodo website - 699KB)
iiNet
- Call 13 22 58
- Online contact form
- Further online information
- Download: iiNet Financial Hardship Policy [downloads from iiNet website - 234KB]
Internode:
- Call 1300 889 188
- Online contact form
- Further online information
- Download: Internode Financial Hardship Policy [downloads from Internode website - 245KB]
iPrimus
- Call 1300 312 337
- Email This email address is being protected from spambots. You need JavaScript enabled to view it.
- Further online information
Lebara
- Call 1300 126 122 (126 122 from a Lebara mobile)
- Further information online
Southern Phone
- Call 13 14 64
- Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
- Further online information
- Download: Payment Assistance Policy [downloads from Southern Phone website - 790KB]
Tangerine
- Call: 1800 317 520
- Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
- Further online information
- Download: Tangerine Payment Assistance Policy [downloads from Southern Phone website - 4.6MB]
Uniti Retail (Uniti Internet)
- Call: 1300 847
- Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
- Download: Hardhip Policy summary [downloads from Uniti website - 87KB]
- Download: Uniti Internet Financial Hardship Policy [downloads from Uniti website - 116KB]