Download: docMy home broadband is slow or unreliable57 KB

Download: pdfMy home broadband is slow or unreliable301.81 KB

Many factors can affect the quality of your broadband connection. This can include the quality of the wiring to your home or your equipment inside the home. Read ACCAN’s tip sheet for more information on this.

If you cannot use the internet in the way you need to due to poor speeds or connection problems, you should:

  1. Do an online speed test to compare your home internet speed to your retail service provider’s (RSP) advertised speeds. Keep records of the speeds you get and how many drop outs occur if your service is unreliable.

  2. Contact your RSP and clearly state that you want to make a complaint about slow speeds or an unreliable service.

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Ensuring the security of multiple online accounts might seem like a big task, but it is important you do not use the same password for all of your accounts.

Data breaches of well-known websites are becoming more common, and using the same password across multiple accounts puts you at risk of cyber-criminals accessing your banking, social media accounts and other personal information.

Here are some tips for creating strong, unique passwords that will keep your personal information safe online:

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Wondering how to make Facebook work with your screenreader, or whether LinkedIn is accessible? These tip sheets from Media Access Australia, available in print or audio formats, are full of tips and tricks for getting around the accessibility challenges of popular social media platforms. See below to access easy-to-understand information about how to use Facebook, LinkedIn, Twitter, Skype and YouTube, or to learn more about blogging.

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What are captions?

Captions provide the dialogue and important background sounds in onscreen text for television viewers who are Deaf, hard of hearing or people watching television in noisy places, like the gym. Captions are displayed in text, usually at the bottom of the screen.

When are captions supposed to be provided on television?

All Australian free-to-air broadcasters must provide closed captions on programs shown between 6:00am and midnight on their primary channel (for example: Nine, Seven, Ten, ABC1 and SBS1). News and current affairs programs must have captions at all times.

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Woman holding up phone looking for mobile receptionDownload: docPoor mobile reception: what can you do?58 KB

Download: pdfPoor mobile reception: what can you do?413.37 KB

From time to time most of us will have a call drop out, delayed texts or slow internet on our mobile phone. But, if you regularly have mobile reception problems, then you are not getting the service you are paying for.

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Group of friends taking selfie photo on phone

Download: docIntroduction to Social Media62 KB

Download: pdfIntroduction to Social Media326.36 KB

What is social media?

Social networking on social media websites involves the use of the internet to connect users with their friends, family and acquaintances. Social media websites are not necessarily about meeting new people online, although this does happen. Instead, they are primarily about connecting with friends, family and acquaintances you already have. The most well-known social media platforms are Facebook, Twitter, Instagram and LinkedIn. These websites allow you to share photos, videos and information, organise events, chat, and play online games.

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