University of Melbourne
Telcos are increasingly using chatbots and other forms of automated assistants to respond to their customers. There may be gains for consumers, but there are also the risks of harms, and this project seeks to investigate and recommend strategies to assist consumers to navigate these risks.
Wamboin Communications Action Group Inc.
This project assisted regional and rural areas to effectively engage with their local communities and build a business case for the implementation of network capabilities to support their current and future needs. The project delivered a set of resources that can be applied across regional, rural and remote areas to help communities identify local requirements to achieve better Internet connectivity to support their economic and social growth.
Read more: Achieve Better Broadband for Regional Communities
Children and Media Australia (Formerly ACCM)
Grant Round: 2020
Amount: $48,000
Read more: Apps Can Trap - Tips for Protecting Children’s Privacy
Centre for Accessibility
In 2021, the Centre For Accessibility (CFA) Australia undertook research to improve the accessibility of websites and apps provided by the telecommunications sector.
Charles Sturt University
This project and its report outlines regional and rural consumer understandings of smart technologies and their applications in North West New South Wales, Australia. It identifies consumer engagement with digital infrastructure, the changing nature of development and planning in a digital context and the impact of smart services on social relations.
Curtin University
Approaches to the accessibility of subscription versus free to access Australian video on demand platforms have been evaluated with research gathering new insights from consumers with disabilities.
Read more: Access On Demand: An Analysis of the Accessibility Options on Streaming Television
Royal Melbourne Institute of Technology (RMIT)
This project is about ‘e-changers’, a significant and growing segment of the population who have chosen to move from the city to regional and coastal areas while maintaining their city jobs.
Through online ethnography with e-change households and interviews with other stakeholders, RMIT researchers sought to understand and document the telecommunications experiences and needs of this distinctive and growing segment of the Australian population.
Royal Melbourne Institute of Technology (RMIT)
This project focuses on giving a voice to how seniors perceive risk associated with ICT usage and ownership.
University of Technology Sydney (UTS) 
The Internet of Things (IoT) has the potential to transform the way we live and work. But the growth of consumer IoT devices for the home, such as connected appliances and smart assistants, poses serious threats to consumers’ security and privacy.
This research identifies and analyses options for best practice regulation of IoT security and privacy. The report includes recommendations for reforming cyber security, consumer protection and data privacy law and regulation.
Read more: Regulation of Internet of Things Devices to Protect Consumers
WESNET (Women's Services Network) Incorporated
Grant round: 2019
Amount: $49,807
WEstjustice
Grant Round: 2019
Amount awarded: $50,000
Read more: Newly-Arrived Consumers Telecommunications Advocacy Project
SACOSS (South Australian Council of Social Service)
Grant Round: 2019
Amount: $99,112
Read more: Connectivity Costs II: Telecommunications Affordability and Waged Poor Households
MoneyMob Talkabout
Grant Round: 2019
Amount: $50,000
Read more: Telecommunications Debt in Rural and Remote Indigenous Central Australian Communities
Monash University, Automated Society Working Group
Grant round: 2019
Amount: $49,579
First Nations Media Australia
Grant round: 2019
Amount: $49,670
Read more: Indigenous Community Perspectives and Experiences of Digital Inclusion
Deakin University
University of New South Wales, School of Electrical Engineering and Telecommunications
Grant round: 2016
Amount: $50,000
Read more: Inside job - Security and privacy threats for smart-home IoT devices
University of Melbourne, Melbourne Social Equity Institute
Grant round: 2017-18
Amount: $69,428
Read more: Thanks a Bundle: Making telecommunications services more accessible for people with...
Curtin University, Department of Internet Studies
Grant round: 2017-18
Amount: $32,000
Read more: Audio Description in Australia: An Online Resource
Deakin University, Alfred Deakin Institute for Citizenship and Globalisation
Grant round: 2017-18
Amount: $60,728