ACCAN recently submitted to the Australian Competition and Consumer Commission (ACCC)’s consultation on the ‘Public inquiry to vary the final access determination for the superfast broadband access service’.

ACCAN recently submitted to the Australian Communications and Media Authority (ACMA)'s consultation on the Telecommunications (Domestic, Family and Sexual Violence Consumer Protections) Industry Standard 2025 (the DFSV Standard).  

ACCAN recently submitted to the Australian Communications and Media Authority (ACMA)’s proposal to amend the Telecommunications (Emergency Call Service) Determination 2019.

ACCAN recently submitted to the Australian Communications and Media Authority (ACMA)’s proposal to amend the Telecommunications (Customer Communications for Outages) Industry Standard 2024.

ACCAN recently submitted to the Australian Communications and Media Authority (ACMA)'s consultation on new rules on telco complaints handling. The ACMA has amended the Telecommunications (Consumer Complaints Handling) Industry Standard 2018 after the Optus outage of November 2023 exposed issues with the complaints handling processes of telecommunications providers. 

ACCAN recently submitted to Communications Alliance’s consultation on the Telecommunications Consumer Protection (TCP) Code Review 2024. ACCAN has engaged with the TCP Code review since our first submission to this consultation in June 2023. 

ACCAN recently submitted to the Australian Communications and Media Authority’s (ACMA) proposed changes to the Numbering Plan.

ACCAN recently submitted to the Treasury’s consultation on a proposed new digital competition regime. 

This is the culmination of over half a decade of investigations by the Australian Competition and Consumer Commission (ACCC) into the digital services sector that has consistently found strong evidence of digital platforms engaging in anti-competitive behaviours in Australia. 

ACCAN submitted on NBN Co’s Consultation Paper 1 nbn 2025 Replacement Module Application (the Paper) as part of NBN Co’s compliance under the economic regulation regime established by the August 2023 Variation of the Special Access Undertaking (SAU).

ACCAN recently submitted to the Department of Infrastructure, Transport, Regional Development and Communications and the Arts on the Discussion Paper: 2025 auDA Terms of Endorsement Review.

ACCAN recently submitted to the Australian Communications and Media Authority’s (ACMA) proposal to vary the Telecommunications Service Provider (Customer Identity Authentication) Determination 2022.

ACCAN recently responded to the Treasury’s consultation on Mandating Cash Acceptance. Our submission to this consultation supports expanding the fee-free payment options available to communications consumers. 

ACCAN recently submitted to the Telecommunications Industry Ombudsman on their Member Guidance which outlines how members can appropriately signpost internal (IDR) and external dispute resolution (EDR) services to consumers. 

In December 2024 ACCAN provided a submission to the Senate Environment and Communications Legislation Committee concerning the National Broadband Network Companies Amendment (Commitment to Public Ownership) Bill 2024 [Provisions].

ACCAN recently submitted to the Attorney-General’s Department’s consultation into Automated Decision-Making (ADM) reform. ADM will continue to grow in the future and ACCAN encourages the development of appropriate safeguards for government use. 

ACCAN recently responded to the Senate Standing Committees on Economics’ inquiry into the Scams Prevention Framework Bill 2024 [Provisions] (The SPF). 

ACCAN recently submitted to the Australian Treasury’s Pre-Budget consultation to provide our views on priorities for the 2025-2026 Budget. Our submission calls on the Australian Government to address the barriers faced by communications consumers in accessing affordable, reliable, competitive and accessible telecommunications services. 

ACCAN recently submitted to the Australian Competition and Consumer Commission (ACCC) on the Regional Broadband Scheme (RBS) Levy. The RBS is critical to the funding of non-commercial regional, rural and remote NBN services. ACCAN supports the positions of the ACCC, which will strengthen confidence and trust in the RBS by ensuring that the levy reflects the efficient costs of delivering non-commercial services.

ACCAN recently submitted to the Department of Infrastructure, Transport, Regional Development, Communications and the Arts (the Department) on the First Nations Digital Support Hub and Network of Digital Mentors – Draft Combined Grant Opportunity Guidelines. ACCAN welcomes the First Nations Digital Support Hub and Network of Digital Mentors as an important step in supporting the digital ability and literacy of First Nations Australians.

ACCAN recently submitted to the Department of Infrastructure, Transport, Regional Development, Communications and the Arts (the Department) proposed First Nations Community Wi-Fi Program – Draft Grant Opportunity Guidelines. ACCAN welcomes the First Nations Community Wi-Fi Program as an important step to closing the digital divide in remote and very remote communities.

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