ACCAN recently submitted to the Australian Communications and Media Authority (ACMA)’s proposal to amend the Telecommunications (Customer Communications for Outages) Industry Standard 2024.

This submission recommends the ACMA:

• Amend the thresholds for intervention in the definition of ‘significant local outage’ to ensure it captures smaller communities and mitigates risk to safety and businesses.

• Enhance the communications obligations for carriers and carriage service providers by mandating more proactive and extensive communication with consumers during outages.

• Include explicit accessibility requirements within the Industry Standard.

Download: ACCAN response to improving customer communications for outages304.91 KB

Download: ACCAN response to improving customer communications for outages215.99 KB