ACCAN recently submitted to the Australian Communications and Media Authority’s (ACMA) proposal to vary the Telecommunications Service Provider (Customer Identity Authentication) Determination 2022.
This submission recommends the ACMA:
- Ensure multi-factor authentication options are designed to accommodate the diverse needs and circumstances of individual consumers.
- Facilitate timely and accessible customer service support for identity verification concerns and cases of suspected scams or fraudulent activity.
Download: 
ACCAN response Telecoms Service Provider Determination334.81 KB
Download: 
ACCAN response Telecoms Service Provider Determination214.43 KB