ACCAN recently submitted to Communications Alliance’s consultation on the Telecommunications Consumer Protections (TCP) Code Review 2024. ACCAN’s engagement with consumers, consumer representatives, peak bodies, and consumer groups has elicited a common view that the TCP Code provides inadequate consumer protections and is not underpinned by effective compliance, enforcement, and penalty arrangements.

ACCAN considers that material revisions to the content of consumer protection arrangements are required. In our view, this is best advanced through direct regulation drafted by government, in keeping with their role of safeguarding and advancing the public interest. We consider that direct regulation should address the inadequacy of consumer protections with relation to:

  • Consumers experiencing domestic and family violence.
  • Financial hardship.
  • Credit assessments.
  • Mis-selling.
  • Telecommunications payment options

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