ACCAN, in its submission to the ACMA's Numbering Consultation paper 4, has urged the regulator to adopt an approach to numbering that considers the social impact of any change to numbering systems. This submission focuses on the positive impact a fair charging system for 1800, 1300 and 13 calls from mobiles will have on vulnerable consumers.
Tough measures are needed to ensure that Telstra treats competitors fairly and to ensure the migration of consumers to the NBN is done fairly.
Read more: Telstra structural separation and migration to the NBN
ACCAN argues that a guiding principle for the Convergence Review should be that the broadest range of devices, services and content should be accessible to people with disabilities.
Read more: Convergence Review should have regard to people with disabilities
ACCAN argues that financial penalties should be mandatory if telcos seriously under perform on their Customer Service Guarantee (CSG) obligations.
Read more: Customer Service Guarantee (CSG) performance benchmarks
ACCAN speaks up for people who are denied the option of an ADSL internet service because Telstra provides them with an "interim" wireless phone instead of a regular copper connection.
ACCAN supports in principle the Commission’s finding that the current disability support system in Australia is fractured and in need of transformation.