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Welcome to the ACCAN employment page.
The Australian Communications Consumer Action Network, ACCAN, a not-for-profit organisation, maintains an accessible work environment and encourages applications from Aboriginal and Torres Strait Islander peoples, persons with disabilities and people from culturally, linguistically and religiously diverse backgrounds.
ACCAN is Australia’s peak body representing the interests of all consumers in communications issues. ACCAN is an important and independent consumer voice promoting the accessibility, quality of service, affordability and availability of communications services for all Australian consumers with particular concern for vulnerable consumers whose needs are underrepresented.
- High profile consumer body
- Communications industry
- Diverse, interesting role working in vibrant NGO
- Supportive work environment
- Sydney CBD location with easy access to public transport
There's no doubt communications are essential to our daily lives but with technology moving fast, sometimes it's hard to keep up!
We produce a range of tip sheets that provide simple tips and tricks to help with a range of common telecommunications issues.
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- 4 quick tips on checking your phone bill to save you money
- About the National Relay Service
- Avoiding phone and internet scams
- Can't get a problem fixed?
- Can’t afford to pay your bill?
- Creating strong, safe passwords
- Ending or changing a contract
- Hidden costs in free apps
- How to avoid 13 number bill shock
- How to avoid 1800 number call charges on mobiles
- How to avoid directory assistance call charges
- How to avoid smartphone bill shock
- How to choose a pre-paid calling card
- How to choose an internet service provider (ISP)
- How to get the best internet available
- How to make a complaint that gets heard
- How to make a complaint that gets heard - Easy English
- How to use less data on your smartphone
- Internet scams: how to protect yourself
- Introduction to Social Networking
- Mobile and broadband everyday money saving tips
- Mobile data: what you need to know
- My home broadband is slow or unreliable
- My mobile handset isn't working
- NBN switch-over tip sheet
- Poor mobile reception: what can you do?
- Privacy complaints: who can you turn to?
- Problem with customer service?
- Questions to ask before signing a phone contract
- Received an unexpectedly high bill
- Securing your home or office Wi-Fi
- Sociability: social media for people with a disability
- Travelling overseas with a mobile phone
- VOIP: ways to save on home phone bill
- Your rights: captions on television
Fair Call Campaign
Telcos are writing the rules that are meant to hold them accountable. It's no surprise they’re failing consumers. The Telecommunication Consumer Protection (TCP) Code is supposed to set rules for how telcos treat their customers. It covers things like sales practices, billing, credit checks, and customer service. Read more: Fair Call Campaign 2025 The Australian Communications Consumer Action network (ACCAN) is pleased to announce the 2015 Apps For All Challenge, sponsored by Telstra. AboutEvery minute 47,000 apps are downloaded worldwide, but millions of Australians may be missing out on the digital revolution if apps are not accessible. The categoriesNominations will be accepted in the following categories:
What exactly makes an app accessible?Accessibility means that an app can be used by the most people possible without the need for modification. Many people have, or develop with age, impairments related to vision, hearing, cognition or mobility. Apps which address these needs in their design and operation are more accessible than apps which do not have any consideration for users' differing abilities.
Accessibility guidelines for developers
Things to remember
How to nominate an AppAnyone can nominate an app. Nominations can be sent to This email address is being protected from spambots. You need JavaScript enabled to view it. or call ACCAN on 02 9288 4000 / TTY 02 9281 5322. Download:
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