Prepaid or postpaid?

There are a wide range of pre and postpaid plans available on the market. The main benefit of using postpaid is that you can buy a new phone with these plans, while prepaid plans may be better if you want to avoid unexpected extra charges and already have a mobile phone.

Read more: Choosing a Mobile Plan

If you are unhappy with the service you are receiving from your telco, you can make a complaint.

How to make a complaint

Your telco will have information on their website on how to make a complaint. The steps below can help make it easier:

1. Clearly state at the beginning that you are making a complaint and explain what it’s about.
   
   
2. Save any emails and keep details of phone conversations (date, time and person you spoke with). If you use live chat on your telco’s website, make sure you save a copy of the conversation. You can do this by taking a screenshot on your computer, phone, or tablet. You can also take a photo of the conversation, or print it out.

Read more: Making a Complaint

Sometimes people are unable to pay their bills due to illness, unemployment, experiences of domestic or family violence, or other changes in circumstances.

It’s important not to ignore your bill, because there is help available.

Read more: Can’t Afford My Bill

Many companies offer gift cards as a convenient way for customers to purchase apps, books, movies, and video games from app stores. But as convenient as gift cards are for consumers, they are just as attractive to scammers who present them as legitimate payment methods in sophisticated scam scenarios.

Don’t be misled by these scams. Gift cards can only be used at the company they were issued for, not as payments for other goods, services, bills, or fines. If anyone ever asks you to pay them for anything in gift cards, it’s a scam. You should never be asked to share your gift card codes with anyone.

Read more: Protecting Yourself from Gift Card Scams

Scammers are constantly changing the ways they work and adapting to new technologies. To keep yourself safe, it’s important to know how scammers can use phones and the internet to try to profit from your personal information.

Read more: Avoiding Phone and Internet Scams

ACCAN has put together a list of options to help you access more affordable devices. Select the state you are in and the type of device you are looking for to see what's available. Most offer refurbished devices at a reduced cost, but some provide new or free devices.

Read more: Affordable Devices

Phone and internet bills can quickly add up. To help you keep costs down, we’ve pulled together our top mobile and broadband money saving tips.

Read more: Mobile and Internet Money Saving Tips

Are you a community organisation or school looking to help bridge the digital divide? Listed below are organisations which may be able to help.

Read more: Affordable Devices - Community Organisation Resources

Disclaimer:

This list is to be used for guidance only, and inclusion on it is not an endorsement or recommendation. This website is not intended to be a substitute for independent advice. 

This list is intended to be a work in progress and ACCAN encourages feedback from the broader community on recommended improvements to the site and its contents. If you find some of this information incomplete or out of date please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..  

Disclaimer:

This list is to be used for guidance only, and inclusion on it is not an endorsement or recommendation. This website is not intended to be a substitute for independent advice. 

This list is intended to be a work in progress and ACCAN encourages feedback from the broader community on recommended improvements to the site and its contents. If you find some of this information incomplete or out of date please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..