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New global roaming research commissioned by ACCAN has revealed the extraordinary price differences that exist both across and within providers.

Telecommunications providers should set their own targets for complaint reductions and be transparent with internal complaint data in order to build greater trust with consumers, ACCAN CEO Teresa Corbin said today.

New research shows low-income earners are deprived of vital communications services such as basic internet access. ACCAN says the survey findings show that new ideas are needed on improving Australian households’ access to communications services.

The Australian Communications and Media Authority has taken action against two pre-paid calling card providers for failing to provide key information to consumers about their products.

The Australian Human Rights Commission and the Australian Communications Consumer Action Network are delighted to announce a new accessible app challenge, Apps For All.

The Australian Communications Consumer Action Network today called for new legislation that would mandate minimum standards around accessibility for content and communications services, which is necessary to ensure no Australians are excluded from the digital age.

Major Australian consumer advocacy organisations have launched a campaign to “kill CAPTCHA”, the annoying and discriminatory tests used by websites to prove users are human.

The Australian Communications Consumer Action Network (ACCAN) has urged both sides of federal politics to commit to a whole-of-government accessible IT procurement policy, which has been recommended in the final report of the IT pricing inquiry.

Mobile carriers must come clean on exactly how their exorbitant global roaming fees are derived, the Australian Communications Consumer Action Network (ACCAN) says, as the federal government today announced a new international roaming standard that it is hoped will reduce the number of consumers suffering from global roaming bill shock.

Australians who are Deaf, hearing or speech impaired will now be able to live more independently thanks to two new communications services switched on today.

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