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Download: Access All Areas - Autumn 2012 [Adobe Acrobat PDF - 3.08 MB]
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Download: Regional, Rural, Remote - Summer 2012 [Adobe Acrobat PDF - 3.73 MB]
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ACCAN Magazine Issue 18 Summer 2016.pdf2.07 MB (Note: reading order not accessible)
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The quarterly ACCAN members magazine casts a spotlight on our most recent work, discusses current trends and contains exclusive interviews with a broad range of players in the telecommunications sector. If you'd like to start receiving your own hard copy of the ACCAN magazine, simply sign up to become an ACCAN member today.
Australia’s peak communications consumer body, the Australian Communications Consumer Action Network – ACCAN, is calling on the major parties to commit to a concessional internet product delivered by NBN Co to provide a cost-of-living boost to low-income Australians this Federal election.
This follows a new ACCAN report undertaken by Essential Research which shows significant popular support for a concessional internet product, and strong demand for cheaper broadband services for people doing it tough in a cost-of-living crisis.
Read more: Cost of connectivity: new report flags strong support for concessional internet
Preliminary research commissioned by the Australian Communications Consumer Action Network (ACCAN) raises alarm bells for policymakers and regulators. Findings point to widespread consumer harm and deep mistrust in the telecommunications industry.
The polling, conducted as part of the first tranche of ACCAN’s consumer sentiment research, highlights troubling experiences of telco behaviour and unmet expectations.
Australia’s peak communications consumer body, ACCAN, has today called for the weak and ineffective industry-drafted Telecommunications Consumer Protections (TCP) Code to be scrapped in favour of robust and enforceable industry standards that better protect Australian consumers.
Read more: Time to scrap 'consumer protections' rules which do not protect consumers
With the recovery from ex-Tropical Cyclone Alfred underway—and many parts of Australia's east coast still experiencing significant rain and flooding—attention must soon turn to how new communications technology that can support those in emergency situations due to natural disasters, says peak communications consumer body ACCAN.
Read more: ACCAN calls for modern emergency alert tech for natural disasters
Australia’s peak communications consumer body, ACCAN, welcomes the government’s announcement that requirements will be placed upon major mobile carriers to significantly expand mobile coverage across the country.
Read more: At last - a boost to consumer telco connectivity, choice and safety
Australia’s peak communications consumer body, ACCAN, has expressed deep concern over new Telecommunications Industry Ombudsman (TIO) data, which reveals a sharp increase in consumer complaints and a troubling rise in unresolved cases late in late 2024.
Read more: Worrying new data the tip of telco complaints iceberg
The Government has today put new legislation before parliament to boost protections for Australian telco consumers.
ACCAN - Australia’s peak national communications consumer body – welcomes the legislation as a vital step forward for consumers who have too often been left in the lurch by failures of a regulatory framework that has been largely voluntary, too weak, and poorly enforced.
Read more: Consumer-boosting telco reform now before Parliament
Australia’s peak communications consumer body, ACCAN, is calling for a parliamentary inquiry into the conduct and culture of the Australian Communications and Media Authority (ACMA) following troubling revelations about its close collaboration with major telcos.
Read more: ‘Cosy’ relationship between watchdog and telcos is costly for consumers
ACCAN - Australia’s peak national communications consumer body – has hailed the Federal Government’s strengthening of enforcement powers a major win for telecommunications consumers.
ACCAN’s CEO, Carol Bennett, said the reforms will promote increased accountability, transparency and compliance within the telecommunications industry, and contribute towards improving trust in telcos which has been eroding.
Read more: New enforcement powers a major win for telco consumers
Australians stand to benefit from a $3 billion equity investment from the Federal Government in the National Broadband Network to upgrade Fibre to the Node (FTTN) technology. This commitment will be boosted by an $800m NBN Co commitment.
The money will deliver high-quality fibre internet upgrades to over 600,000 Australian homes and businesses – over half located in regional Australia.