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Download: docxTravelling overseas with a mobile phone50.95 KB

Download: pdfTravelling overseas with a mobile phone346.11 KB

If you are travelling overseas and would like to use your mobile phone you have a number of options to consider.

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Young woman reviewing her bill while holding her disconnected phoneWhat are your rights?

Network outage? No service? Call failure?

  • If you have been disadvantaged or lost money due to a phone or internet outage, you might be able to claim compensation.
  • Compensation should make up for your loss.
  • For example, if your internet is out for one week you could ask for your money back for that week. You may be able to claim for costs incurred, like getting your internet fixed or using extra mobile data.

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Credit reporting tipsheet coverDownload: docCredit Reporting72.5 KB

Download: pdfCredit Reporting817.83 KB

What is credit reporting?

Credit reporting is used by organisations to help decide whether or not they are willing to lend money to a particular person. Credit providers and credit reporting agencies are the main organisations involved in credit reporting. Credit providers are businesses such as banks, car loan  companies and telecommunications service providers that lend money or provide credit to their customers.

Credit providers send information about your debts to private companies called credit reporting agencies (CRAs). There are three main CRAs in Australia:

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Cover image of the business continuity plan tipsheetdocDownload: Business Continuity Plan61 KB

pdfDownload: Business Continuity Plan310.03 KB

What is a 'Business Continuity Plan' (BCP)?

It is a fact of life that emergencies will happen, and computer and communications systems will fail. To minimise the problems for your business it is advisable to have a business continuity plan which:

  • Outlines what you have done in advance to prevent interruptions to vital services

  • Lists the steps you and staff will take during an interruption to continue operations

  • Lists the steps you will take to fully restore services after an interruption

  • Sets up a Post Incident Review (PIR) after an interruption has occurred

Sample BCPs are available on the internet where you will also find sites that have extensive instructions on their construction and implementation.

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Cover image of the fixed voice continuity plan pdfFixed Voice Continuity Plan.pdf409.05 KB

docFixed Voice Continuity Plan.doc71.5 KB

Your business landline (fixed voice service) can be a critical business asset. If your fixed voice service failed, would your business continue to operate effectively?

Back-up (or failover) solutions for fixed voice services vary considerably depending on the size of your organisation and the purposes for which you use these services. Most small businesses are highly dependent on their fixed voice services so a continuity plan is important.

To minimise risk to your business from failure of your fixed voice services you should:

  • Perform a 'risk assessment' for your business's use of telecommunications

  • Obtain the most reliable fixed voice service that you can afford – to match the level of risk.

  • Write an action plan for what you would do in the event of a disruption to this service (outage)

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Cover of Broadband Continuity Plan tipsheet

docDownload: Broadband Continuity Plan74 KB

pdfDownload: Broadband Continuity Plan252.67 KB

Your broadband service can be a critical business asset. If your broadband service failed, could your business continue to operate effectively?

To minimise the risk you are advised to:

a) Perform a risk assessment for your business use of broadband

b) Obtain the most resilient broadband service that you can afford – to match the level of risk.

c) Write an action plan of what you would do if you broadband failed (outage)

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Download: docxWhich broadband product is right for my business.docx61.82 KB

Download: pdfWhich broadband product is right for my business.pdf336.92 KB

There are a range of different options available to small businesses when it comes to broadband. This tip sheet outlines the questions a small business owner should ask when choosing a broadband product.

When trying to decide which broadband product is right for your business, consider:

  • Which types of broadband services are available? For information on the services that may be available to you, access our brochure: Understanding your options for broadband connection.

  • What type of service would best suit the needs of the business in terms of speed, mobility and monthly data allowance? Refer to your broadband bills from the last 6-12 months to calculate your typical usage.

  • Do you need both phone and broadband services? If so, consider the option of bundling (getting all the services from the same provider). You might also want to include mobile services in this bundle. This could save you money but make sure that all the services meet your needs otherwise you could end up spending more than you need to.

  • Do you need to upload a lot of data? For example if you are operating a video streaming service or other content rich business.

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