Key Dates
Next Grant Round:
Applications for funding will open early 2025.
> Information about our Grants Program
Independent Grants Panel:
Results of the recent EOI will be notified Dec 2024.
> Information about our Panel
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or phone 02 9288 4000
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Council on the Ageing WA
Grant round: 2010
Read more: Where Do I Start? Female Seniors and the Internet
Although wireless broadband services may not compete in terms of speed with a faster fixed broadband connection, they may be suitable for many households currently on a 12mbps NBN service. If you don’t have a home phone anymore, and only use your broadband for basic internet activities like web browsing, emails and social media, it may be time to cut the cord and shift to wireless. These services use the same technology as the internet on your mobile phone.
Read more: How fast do I need my internet to be?
Write comment (0 Comments)Released today, the 2021 Australian Infrastructure Plan is a valuable roadmap for government, regulators, and the telecommunications industry for achieving communications services that are trusted, inclusive, obtainable, and available for all, according to the Australian Communications Consumer Action Network (ACCAN).
The report by the nation’s independent infrastructure advisor, Infrastructure Australia, outlines key recommendations to Australia’s infrastructure sector that aim to drive economic growth, maintain and enhance the standard of living in Australia, and improve the resilience and sustainability of essential infrastructure.
“As the voice for communications consumers, ACCAN was very proud to partner with Infrastructure Australia on the development of the Telecommunications and digital chapter within the 2021 report,” said ACCAN CEO, Teresa Corbin.
Read more: ACCAN Welcomes Infrastructure Australia’s Roadmap For Improved Communications Sector
ACCAN recently commented on the C555:2023 Integrated Public Number Database (IPND) Industry Code.
The IPND provides an important public asset for emergency calls, emergency warnings and law enforcement.
ACCAN is pleased to see that the revised code provides:
Read more: C555:2023 Integrated Public Number Database (IPND) Industry Code
Institute for Social Research, Swinburne University
Grant round: 2010
Read more: Home Internet for Indigenous Consumers in Remote Australia
ACCAN is seeking nominations for Directors to fill three (3) vacancies on its Board.
In accordance with the ACCAN Constitution, the 2018-2019 ACCAN Board will consist of nine (9) members . Six (6) positions are continuing Directors from the 2017-2018 Board. Three (3) Directors are retiring from the Board but may be eligible for re-election as stated in the ACCAN Constitution.
In accordance with the ACCAN Constitution Board members are elected for a three year term.
In order to ensure an appropriate balance, the Board is particularly seeking candidates with legal and regulatory expertise or experience; and/or experience in financial management and governance in a not for profit organisation; and/or with an understanding of the issues affecting rural and remote consumers and/or from an Indigenous background or with strong linkages to Indigenous communities; and/or with expertise in relation to low income consumers.
Each nominee for the ACCAN Board MUST sign the nomination form and be accompanied by a signature from a proposer and seconder. In order for the nomination to be valid the nominee, proposer and seconder must be individual members or representatives of voting organisational members of ACCAN. Associate members are ineligible to vote in ACCAN elections.
Late applications cannot be accepted under the ACCAN Constitution.
Read more: Call for nominations for the ACCAN Board
Write comment (0 Comments)The board of the Australian Communications Consumer Action Network (ACCAN) today announces that ACCAN’s CEO of 11 years, Teresa Corbin, will be leaving at the end of October 2021 to take up an exciting new career opportunity.
Deirdre O’Donnell, ACCAN Chairperson said, “Teresa’s time as leader of ACCAN has been of enormous importance to our organisation in broadening its impact and its influence - always in the best interests of all consumers - on the Australian telecommunications industry. We know her legacy is a significant one, and we look forward to celebrating her many achievements at an appropriate time later this year.”
Ms O’Donnell added, “The board is confident that ACCAN as an organisation is in a wonderful position thanks to Teresa’s leadership. The ACCAN board will initiate recruitment for our next CEO in the months ahead. We are very pleased that from November Andrew Williams, ACCAN’s Deputy CEO will step up as acting CEO.
ACCAN recently submitted to the Department of Social Services (the Department) on the National Housing and Homelessness Plan (the Plan). ACCAN recommended that the Plan consider digital inclusion to facilitate the active and equal participation of people experiencing housing precarity and suggested the Department:
Able Australia Services
Grant round: 2010
What’s happening?
NBN Co has recently announced a delay to the withdrawal of its discounts on the NBN 12mbps speed tier for fixed line services. The discounts were originally planned to be withdrawn at the end of May but will now stay until the end of July.
Read more: NBN plans – what changing prices will mean for budget-conscious Aussies
Write comment (0 Comments)With millions of Australians facing extended lockdowns, the Australian Communications Consumer Action Network (ACCAN) has called on NBN Co to fast-track the introduction of a low-income product to allow struggling households to work and learn remotely.
The call to action comes as part of the consumer advocacy group’s submission to NBN Co’s Special Access Undertaking Variation 2021 Discussion Paper.
“Communities in New South Wales are now entering their sixth week of lockdown. For those in Greater Sydney, that has meant homes have had to double as offices and classrooms for millions of Australians,” said ACCAN CEO, Teresa Corbin.
“The sad reality is that not everyone has access to a reliable broadband connection at home. Some households have had to try and support simultaneous work meetings and online education from a single slow hotspot from a mobile phone, while others have been unable to learn online at all.”
ACCAN recently submitted to the Department of Infrastructure, Transport, Regional Development, Communications and the Arts (the Department) consultation on possible amendments to the Telecommunications in New Developments Policy – Mobile Connectivity and Other Measures. ACCAN supports the proposed changes, and we further recommend the Department:
Cyberspace Law and Policy Centre, University of New South Wales
Grant round: 2010
Read more: Communications Privacy Complaints: In Search of the Right Path
Australia is becoming a more connected country than ever before. With approximately 14.2 million1 Australians connected to the Internet, it is quickly becoming the vehicle for much of our communication, information and commerce. However, for many regional, rural and remote Australians, there are considerable barriers to engagement with the digital world.
ACCAN CEO, Teresa Corbin, spoke at the Country Women’s Association of Australia’s National Conference where she presented on the main barriers that prevent rural Australians from maximising the economic and social benefits that today’s telecommunication services can provide.
Write comment (0 Comments)The Australian Communications Consumer Action Network (ACCAN) has promoted veteran executive Andrew Williams to Deputy Chief Executive Officer and human rights specialist Meredith Lea to Policy Manager, as part of the organisation’s investment in a growing leadership team.
ACCAN CEO Teresa Corbin said the promotions recognised the important role that the pair have played in advancing ACCAN’s work towards ensuring communications services are trusted, inclusive, accessible, and available for all.
Read more: ACCAN invests in growing leadership team with key promotions
ACCAN recently submitted to the Australian Consumer and Competition Commission (ACCC) in response to NBN Co’s latest proposed Special Access Undertaking (SAU) in August 2023.
ACCAN expresses our qualified support for the latest SAU variation, noting:
Read more: ACCC Consultation for the NBN Special Access Undertaking: August Variation
National Ethnic Disability Alliance (NEDA)
Grant round: 2010
On the 12th and 13th September 2018, ACCAN held our annual conference - ACCANect. Revolving around the theme of ‘Confidence in the Connected World’, attendees were treated to two days full of informative talks and discussion panels from the telco industry, government bodies and academics.
Mark Pesce, inventor, author, educator and broadcaster kicked off ACCANect 2018 by reflecting on the progress that Australia has made in the telecommunications industry and predicting what is to come. From the impending arrival of 8K television to the incorporation of hologram technology into our everyday lives, Mark emphasised the need for industries, governments and consumers to think about a future that is going to be more heavily reliant on communications infrastructure than we can imagine.
Read more: ACCANect 2018 - Conference Recap
Write comment (0 Comments)Today’s renewal of the telco COVID-19 principles by the telecommunications industry is a symbolic effort but will not sufficiently protect telco consumers, according to the Australian Communications Consumer Action Network (ACCAN).
First introduced in April 2020, the telecommunications hardship principles for COVID-19 were co-designed by the Federal Government and the telecommunications industry to provide a consistent baseline across industry to help customers stay connected, including those who are experiencing hardship.
Read more: COVID-19 telco principles fail to adequately protect telco consumers: ACCAN
ACCAN recently submitted to the ACCC 2023 Strategic Review – Compliance and Enforcement Priorities 2023-24. ACCAN supports the ACCC maintaining the following priorities into 2024-2025:
Read more: ACCC 2023 Strategic Review – Compliance and Enforcement Priorities 2023-24
Grant recipient: WA Deaf Society
Grant round: 2010
In mid-August NBN Co announced changes to wholesale prices charged to retail service providers (RSPs) e.g. Telstra, Optus, and others for fixed wireless services. We’ve taken a close look at what this is likely to mean for consumers, and this is where we’ve landed.
ACCAN has concerns that the proposed changes to pricing for fixed wireless will result in a material disadvantage to those consumers on low incomes that live in regional areas where nbn services are provided by fixed wireless towers. In particular, the movement to uniform prices will result in consumers currently accessing more affordable, albeit slower NBN fixed wireless offerings, being priced out of the market.
These changes follow similar changes in the way that fixed line services have been priced, and bring the wholesale pricing of fixed wireless services and fixed line services into alignment. ACCAN’s concerns regarding the changes to wholesale fixed line services can be seen here.
Read more: What do the NBN’s fixed wireless pricing changes mean for consumers?
Write comment (0 Comments)New analysis commissioned by the Australian Communications Consumer Action Network (ACCAN) shows that urgent action is needed to address the digital divide in remote Indigenous communities in the wake of COVID-19 lockdowns.
While much of the nation turned to digital services such as videoconferencing and telehealth during the rolling lockdowns put into place during the COVID-19 pandemic, very few remote Indigenous communities were able to work or learn from home, or access government and health services online. With access by service providers limited by travel restrictions, many people were left without access to essential services. In some remote communities, the Wi-Fi hotspot, the only point of access, was switched off to avoid people congregating.
“COVID-19 saw communities without food and necessities of life because of the lack of access to adequate, reliable, and robust telecommunications,” said ACCAN Board Member and proud Torres Strait Islander, Dr Heron Loban.
Read more: New research highlights urgent need to close digital divide for Indigenous communities
ACCAN recently provided comments on Communications Alliance’s Draft G651:2023 Customer Authorisation Industry Guideline (the Draft Guideline). ACCAN welcomes the efforts of Communications Alliance to incorporate previous ACCAN feedback into the Draft Guideline. ACCAN’s submission also identifies gaps in the Draft Guideline that limit equitable access to a Customer Authorisation for Customers with disability.
Read more: Draft G651:2023 Customer Authorisation Industry Guideline