Our Top tips for Phones and Internet consumer information pack consists of six brochures telecommunications consumer issues including:

• How to use less data on your smartphone
  
  
• Tips for picking a good value NBN internet plan
  
  
• What affects the quality of my broadband?
  
  
• 5 things you need to know about NBN
  
  
• How to make a complaint that gets heard
  
  
• Telecommunications compensation - What are your rights?
  
  

These brochures cover issues that are regularly experienced by many consumers. The brochures are full of useful tips and advice; the pack is designed to be a go to guide to help consumers navigate the often confusing telecommunications market.

Read more: Top tips for Phones and Internet

Download: Making the Right Call: Your Rights As a Phone and Internet Customer [Adobe Acrobat PDF - 197.99 KB]

Download: Making the Right Call: Your Rights As a Phone and Internet Customer [Word 2007 Document - 46.84 KB]

As a telecommunications customer, you have rights that apply to your mobile phone, landline phone, internet and, if it's provided by a telco, your pay TV service. ACCAN has produced a guide, Making the Right Call, that summarises your rights as a phone and internet customer as outlined in the Telecommunications Consumer Protections Code and other relevant laws, regulations and industry codes.

Read more: Making the Right Call: Your Rights As a Phone and Internet Customer