Key Dates

2021 Grants projects announced:
30 June 2021

New projects begin:
1 July 2021

> View full Grants Round timeline

Contact us:
grants@accan.org.au or phone 02 9288 4000

ACCAN administers an Independent Grants Scheme aimed to support consumer research and consumer representation that helps us achieve our strategic goals

What is Foxtel Play?

Foxtel Play is a subscription video on demand service provider that allows consumers to watch video entertainment online. Key information about this provider includes:

  • The service is operated by Foxtel, Australia’s largest pay television provider

  • The content is largely a selection of videos aired on Foxtel’s pay television service.

How can I join and play videos using Foxtel Play?

To join Foxtel Play, you will need a credit or debit card.

  1. Go to the Foxtel Play website

  2. Select the ‘Get your 2 week free trial now’ button

  3. Follow the on-screen prompts

Note: If you do not want to be charged for using the Foxtel service, you will need to cancel before the end of your 2-week free trial.

To watch Foxtel Play, you will need a device that is:

  • Connected to the internet

  • Capable of running a web browser or a Foxtel Play app

Devices can include:

  • Smart TV

  • Game console

  • Smartphone or tablet

  • Desktop or laptop computer

Specific information can be found on the Foxtel Play home page.

What accessibility features are common to playing videos online?

There are two main features that support the playback of online videos in an accessible way:

  • Captions: this is the text version of speech and other sound that can be provided on videos. Captions can be either open (which means the captions are always on) or closed (which allows the consumer to turn the captions on or off).

  • Audio description: this is when spoken narration is used to describe visual content. Narration is usually included between bits of dialogue and can be used to describe visual elements such as scenes, settings, actions and costumes.

In addition, the World Wide Web Consortium (W3C) has produced the Web Content Accessibility Guidelines (WCAG) 2.0 to make sure that creators of web and app content can include accessibility features such as captions, audio description and an accessible interface for assistive technology users. A simplified version of this standard is also available.

How accessible is Foxtel Play?

According to research conducted by Curtin University, Perth:

  • Closed captions are currently not available on this Foxtel service.

  • Audio described content is currently not available on this Foxtel service.

  • The website and apps on devices such as tablets are not entirely WCAG 2.0 compliant, meaning that some users are likely to experience difficulties in finding and playing video content with their assistive technologies.

What tips and tricks can I use to overcome the accessibility barriers on Foxtel Play?

Here are some tips and tricks provided by consumers that have used Foxtel Play to maximise your accessibility:

  • Try a different device: consumers have indicated that some platforms may be easier to use with assistive technologies than others. For example, if you are having difficulty with the website, the app on an Android-based tablet or an iOS device such as an iPad may work better with the device’s built-in accessibility features

  • Watch Foxtel pay television instead: the broadcast channels of Foxtel provide closed caption content, and as such this may be a better alternative than the streaming service if there are specific shows you enjoy that are only available on Foxtel.

Are there more accessible video on demand services available?

There are a number of different subscription video on demand services available to consumers, and these services offer different accessible content. With most services offering some form of free trial, it may be worth testing a service to determine which one works best for you. In addition to this tip sheet, Curtin University has also created tip sheets for Stan, Presto, Quickflix and Netflix Australia.

The video I want to play is not accessible. What can I do?

If you are unable to find or play a video due to accessibility issues, there are a number of steps you can take to voice your concerns. Please refer to the Video on Demand Subscription Services: Accessibility and Your Consumer Rights tip sheet created by Curtin University as part of this series or follow the links in the help section below.

Where can I get additional help and information?

For additional help regarding Foxtel Play, you can go to Foxtel Play Support. There are also opportunities for consumers to discuss service issues.

The operation of the Australian Communications Consumer Action Network is made possible by funding provided by the Commonwealth of Australia under section 593 of the Telecommunications Act 1997. This funding is recovered from charges on telecommunications carriers.

 

What is Presto?

Presto is a subscription video on demand service provider that allows consumers to watch video entertainment online. Subscription options consist of just TV shows, just movies or both TV shows and movies. Key information about this provider includes:

  • Presto is operated as a joint venture between Foxtel and Seven West Media.

  • Presto features some streaming content from Foxtel as well as content from other sources.

  • Subscriptions are monthly and can be cancelled at any time.

  • Movie-only and TV show-only subscriptions are available for a cheaper price than a subscription to both movies and TV shows.

How can I join and play videos using Presto?

To join Presto, you will need a credit or debit card.

  1. Go to the Presto website

  2. Select the ‘Start the one month free trial now’ button

  3. Follow the on-screen prompts

Note: If you do not want to be charged for using Presto, you will need to cancel before the end of your one-month free trial.

To watch Presto, you will need a device that is:

  • Connected to the internet

  • Capable of running a web browser or a Presto app

Devices can include:

  • Smart TV

  • Game console

  • Smartphone or tablet

  • Desktop or laptop computer

Specific information can be found on the Presto Devices page

What accessibility features are common to playing videos online?

There are two main features that support the playback of online videos in an accessible way:

  • Captions: this is the text version of speech and other sound that can be provided on videos. Captions can be either open (which means the captions are always on) or closed (which allows the consumer to turn the captions on or off).

  • Audio description: this is when spoken narration is used to describe visual content. Narration is usually included between bits of dialogue and can be used to describe visual elements such as scenes, settings, actions and costumes.

In addition, the World Wide Web Consortium (W3C) has produced the Web Content Accessibility Guidelines (WCAG) 2.0 to make sure that creators of web and app content can include accessibility features such as captions, audio description and an accessible interface for assistive technology users. A simplified version of this standard is also available.

How accessible is Presto?

According to research conducted by Curtin University, Perth:

  • Closed captions are currently not available on Presto.

  • Audio described content is currently not available on Presto.

  • The website and apps on devices such as tablets are not entirely WCAG 2.0 compliant, meaning that some users are likely to experience difficulties in finding and playing video content with their assistive technologies.

What tips and tricks can I use to overcome the accessibility barriers on Presto?

Here are some tips and tricks provided by consumers that have used Presto to maximise your accessibility:

  • Try a different device: consumers have indicated that some platforms may be easier to use with assistive technologies than others. For example, if you are having difficulty with the website, the app on an Android-based tablet or an iOS device such as an iPad may work better with the device’s built-in accessibility features

  • Participate in Presto discussion forums to request closed captions: there are some discussions taking place by consumers requesting closed captions.

Are there more accessible video on demand services available?

There are a number of different subscription video on demand services available to consumers, and these services offer different accessible content. With most services offering some form of free trial, it may be worth testing a service to determine which one works best for you. In addition to this tip sheet, Curtin University has also created tip sheets for Netflix Australia, Stan, Quickflix and Foxtel Play.

The video I want to play is not accessible. What can I do?

If you are unable to find or play a video due to accessibility issues, there are a number of steps you can take to voice your concerns. Please refer to the Video on Demand Subscription Services: Accessibility and Your Consumer Rights tip sheet created by Curtin University as part of this series or follow the links in the help section below.

Where can I get additional help and information?

For additional help regarding Presto, you can go to the Presto Frequently Asked Questions (FAQ) and contact information page.
The operation of the Australian Communications Consumer Action Network is made possible by funding provided by the Commonwealth of Australia under section 593 of the Telecommunications Act 1997. This funding is recovered from charges on telecommunications carriers.

 

University of Melbourne

Telcos are increasingly using chatbots and other forms of automated assistants to respond to their customers. There may be gains for consumers, but there are also the risks of harms, and this project seeks to investigate and recommend strategies to assist consumers to navigate these risks.

What is Quickflix?

Quickflix is a video on demand service provider that allows consumers to watch subscription or premium streaming video entertainment online. Key information about this provider includes:

  • Quickflix is one of Australia’s longest established video streaming companies.

  • The video streaming service can consist of either subscription service or a premium pay-as-you-go service.

  • Physical discs, such as Blu-ray and DVD titles, are also available for rent.

How can I join and play videos using Quickflix?

To join Quickflix, you will need a credit or debit card.

  1. Go to the Quickflix website

  2. Select the plan you wish to purchase.

  3. Follow the on-screen prompts.

In addition, searches for Quickflix in Google can reveal bonus offers. There are also offers on the Quickflix site.

To watch Quickflix, you will need a device that is:

  • Connected to the internet

  • Capable of running a web browser or a Quickflix app

Devices can include:

  • Smart TV

  • Game console

  • Streaming media player

  • Smartphone or tablet

  • Desktop or laptop computer

Specific information can be found on the Quickflix Device page.

What accessibility features are common to playing videos online?

There are two main features that support the playback of online videos in an accessible way:

  • Captions: this is the text version of speech and other sound that can be provided on videos. Captions can be either open (which means the captions are always on) or closed (which allows the consumer to turn the captions on or off).

  • Audio description: this is when spoken narration is used to describe visual content. Narration is usually included between bits of dialogue and can be used to describe visual elements such as scenes, settings, actions and costumes.

In addition, the World Wide Web Consortium (W3C) has produced the Web Content Accessibility Guidelines (WCAG) 2.0 to make sure that creators of web and app content can include accessibility features such as captions, audio description and an accessible interface for assistive technology users. A simplified version of this standard is also available.

How accessible is Quickflix?

According to research conducted by Curtin University, Perth:

  • Closed captions are available on some videos if the distributor provides it.

  • Audio description is not available.

  • The website and apps on devices such as tablets are not entirely WCAG 2.0 compliant, meaning that some users are likely to experience difficulties in finding and playing video content with their assistive technologies.

What tips and tricks can I use to overcome the accessibility barriers on Quickflix?

Here are some tips and tricks provided by consumers that have used Quickflix to maximise your accessibility:

  • Try a different device: consumers have indicated that some platforms may be easier to use with assistive technologies than others. For example, if you are having difficulty with the website, the app on an Android-based tablet or an iOS device such as an iPad may work better with the device’s built-in accessibility features

  • Use physical discs instead: due to Quickflix having limited captioned content and its difficulty in identifying accessible titles, it may be worth exploring Quickflix’s Blu-ray and DVD titles to locate the captioned or audio described movie you are seeking on a physical disc.

Are there more accessible video on demand services available?

There are a number of different subscription video on demand services available to consumers, and these services offer different accessible content. With most services offering some form of free trial, it may be worth testing a service to determine which one works best for you. In addition to this tip sheet, Curtin University has also created tip sheets for Netflix Australia, Stan, Presto and Foxtel Play.

The video I want to play is not accessible. What can I do?

If you are unable to find or play a video due to accessibility issues, there are a number of steps you can take to voice your concerns. Please refer to the Video on Demand Subscription Services: Accessibility and Your Consumer Rights tip sheet created by Curtin University as part of this series or follow the links in the help section below.

Where can I get additional help and information?

For additional help regarding Quickflix, you can go to:

The operation of the Australian Communications Consumer Action Network is made possible by funding provided by the Commonwealth of Australia under section 593 of the Telecommunications Act 1997. This funding is recovered from charges on telecommunications carriers.

 

University of Melbourne

This project is an extension of research funded by the Melbourne Social Equity Institute (MSEI), undertaking a survey and focus groups with the residents (representing 39 language groups) of Carlton Public Housing Estate in central Melbourne to analyse their strategies for coping with limited connectivity. The ACCAN grant will be used to conduct one-on-one interviews with 12 residents and provide interpreting services.

What is Stan?

Stan is a subscription video on demand service provider that allows consumers to watch video entertainment online. Key information about this provider includes:

  • Stan is owned by StreamCo, a joint venture of Nine Entertainment Co. and Fairfax Media.

  • Stan produces some limited original content but most of its content is sourced from others.

  • Subscriptions are based on a 30-day cycle and can be cancelled at any time.

  • Stan allows you to play up to three videos on different devices at the same time.

How can I join and play videos using Stan?

To join Stan, you will need a credit or debit card:

  1. Go to the Stan website

  2. In the ‘30 day free trial’ section, enter your e-mail address in the box provided.

  3. Select the ‘Start your free trial’ button.

  4. Follow the on-screen prompts.

Note: If you do not want to be charged for using Stan, you will need to cancel before the end of your 30-day free trial.

To watch Stan, you will need a device that is:

  • Connected to the internet

  • Capable of running a web browser or a Stan app

Such devices can include:

  • Smart TV

  • Blu-ray player

  • Game console

  • Streaming media player

  • Smartphone or tablet

  • Desktop or laptop computer

Specific information can be found on the Stan Devices page.

What accessibility features are common to playing videos online?

There are two main features that support the playback of online videos in an accessible way:

  • Captions: this is the text version of speech and other sound that can be provided on videos. Captions can be either open (which means the captions are always on) or closed (which allows the consumer to turn the captions on or off).

  • Audio description: this is when spoken narration is used to describe visual content. Narration is usually included between bits of dialogue and can be used to describe visual elements such as scenes, settings, actions and costumes.

In addition, the World Wide Web Consortium (W3C) has produced the Web Content Accessibility Guidelines (WCAG) 2.0 to make sure that creators of web and app content can include accessibility features such as captions, audio description and an accessible interface for assistive technology users. A simplified version of this standard is also available.

How accessible is Stan?

According to research conducted by Curtin University, Perth:

  • Closed captions are available on some videos, first introduced in January 2016.

  • Audio description is not available.

  • The website and apps on devices such as tablets are not entirely WCAG 2.0 compliant, meaning that some users are likely to experience difficulties in finding and playing video content with their assistive technologies.

What tips and tricks can I use to overcome the accessibility barriers on Stan?

Here are some tips and tricks provided by consumers that have used Stan to maximise your accessibility:

  • Try a different device: consumers have indicated that some platforms may be easier to use with assistive technologies than others. For example, if you are having difficulty with the website, the app on an Android-based tablet or an iOS device such as an iPad may work better with the device’s built-in accessibility features.

  • Searching and ‘CC’: to find a video with closed captions, perform a video search and look for the ‘CC’ icon in the search results. If the ‘CC’ icon is present, the video has closed captions.

  • Enabling captions: captions can be turned on by selecting the ‘CC’ button on the video. This button will only display closed captions if they are available.

Are there more accessible video on demand services available?

There are a number of different subscription video on demand services available to consumers, and these services offer different accessible content. With most services offering some form of free trial, it may be worth testing a service to determine which one works best for you. In addition to this tip sheet, Curtin University has also created tip sheets for Netflix Australia, Presto, Quickflix and Foxtel Play.

The video I want to play is not accessible. What can I do?

If you are unable to find or play a video due to accessibility issues, there are a number of steps you can take to voice your concerns. Please refer to the Video on Demand Subscription Services: Accessibility and Your Consumer Rights tip sheet created by Curtin University as part of this series or follow the links in the help section below.

Where can I get additional help and information?

For additional help regarding Stan, you can go to:

The operation of the Australian Communications Consumer Action Network is made possible by funding provided by the Commonwealth of Australia under section 593 of the Telecommunications Act 1997. This funding is recovered from charges on telecommunications carriers.

 

Charles Sturt University

Telecommunications accounts cannot be held jointly by multiple parties. "Family Plans" are commonly promoted as an economic option for multiple users. These plans have multiple devices (with multiple users) contracted to one person as the 'Customer'. This project investigates the surveillance risks (including call, message and location monitoring) that Family Plans present during ongoing relationships, in particular those at risk of domestic violence.

What is Netflix Australia?

Netflix Australia is a subscription video on demand service provider that allows consumers to watch video entertainment online. Key information about this provider includes:

  • Netflix, the parent company of Netflix Australia, operates in over 190 countries around the world, making it one of the largest global online video services.

  • Netflix produces original content in addition to streaming the content of others.

  • Netflix Australia’s content offers a smaller and different variety of content to Netflix in the United States, but still contains thousands of movies and TV shows available to watch instantly on any device that streams Netflix.

  • Subscriptions are monthly and can be cancelled at any time.

How can I join and play videos using Netflix Australia?

To join Netflix Australia, you will need a credit or debit card.

  1. Go to the Netflix Australia website

  2. Select the ‘Join free for a month’ button

  3. Follow the on-screen prompts

Note: If you do not want to be charged for using Netflix Australia, you will need to cancel before the end of your 1-month free trial.

To watch Netflix, you will need a device that is:

  • Connected to the internet

  • Capable of running a web browser or a Netflix app

Devices can include:

  • Smart TV

  • Game console

  • Streaming media player

  • Smartphone or tablet

  • Desktop or laptop computer

Specific information can be found on the Netflix Australia Device page

What accessibility features are common to playing videos online?

There are two main features that support the playback of online videos in an accessible way:

  • Captions: this is the text version of speech and other sound that can be provided on videos. Captions can be either open (which means the captions are always on) or closed (which allows the consumer to turn the captions on or off).

  • Audio description: this is when spoken narration is used to describe visual content. Narration is usually included between bits of dialogue and can be used to describe visual elements such as scenes, settings, actions and costumes.

In addition, the World Wide Web Consortium (W3C) has produced the Web Content Accessibility Guidelines (WCAG) 2.0 to make sure that creators of web and app content can include accessibility features such as captions, audio description and an accessible interface for assistive technology users. A simplified version of this standard is also available.

How accessible is Netflix Australia?

According to research conducted by Curtin University, Perth:

  • Closed captions are available on most videos.

  • Audio description can be found on some videos.

  • The website and apps on devices such as tablets are not entirely WCAG 2.0 compliant, meaning that some users are likely to experience difficulties in finding and playing video content with their assistive technologies.

What tips and tricks can I use to overcome the accessibility barriers on Netflix Australia?

Here are some tips and tricks provided by consumers that have used Netflix Australia to maximise your accessibility:

  • Try a different device: consumers have indicated that some platforms may be easier to use with assistive technologies than others. For example, if you are having difficulty with the website, the app on an Android-based tablet or an iOS device such as an iPad may work better with the device’s built-in accessibility features.

  • Audio description-only link: the web portal has a link that allows you to just view content with audio description. Just log into Netflix Australia, scroll down to the bottom of the webpage and select ‘audio description’.

  • Language icon: to select captions and audio description if available in the web portal, search for the video you would like to play, then select the Language icon in the bottom right corner of the video player. You will then find all the available accessibility features.

  • More audio description on the way: a settlement between Netflix and the American Council of the Blind (ACB) and Netflix in April 2016 has led to Netflix committing to make changes to its USA service which is likely to improve Netflix Australia. Improvements discussed in the settlement consist of better searching options and a significant improvement in available titles, particularly new titles.

Are there more accessible video on demand services available?

There are a number of different subscription video on demand services available to consumers, and these services offer different accessible content. With most services offering some form of free trial, it may be worth testing a service to determine which one works best for you. In addition to this tip sheet, Curtin University has also created tip sheets for Stan, Presto, Quickflix and Foxtel Play.

The video I want to play is not accessible. What can I do?

If you are unable to find or play a video due to accessibility issues, there are a number of steps you can take to voice your concerns. Please refer to the Video on Demand Subscription Services: Accessibility and Your Consumer Rights tip sheet created by Curtin University as part of this series or follow the links in the help section below.

Where can I get additional help and information?

For additional help regarding Netflix Australia, you can go to:

The operation of the Australian Communications Consumer Action Network is made possible by funding provided by the Commonwealth of Australia under section 593 of the Telecommunications Act 1997. This funding is recovered from charges on telecommunications carriers.

 

Royal Melbourne Institute of Technology (RMIT)

The ability of small businesses (those with less than twenty employees) to adopt advanced digital services such as e-commerce solutions and cybersecurity services is vital for these businesses and for the economy. Recent surveys indicate that many are struggling to adapt to sudden changes due to Covid-19. This project aims to investigate how small retail businesses can enhance their growth and efficiency through the better use of advanced digital services from telecommunications providers.

What is a video on demand subscription service?

A video on demand subscription service provides consumers with the ability to watch videos online for a regular subscription fee, usually monthly. The term ‘videos’ can include TV shows and movies.

What accessibility features are common to playing videos online?

There are two main features that support the playback of online videos in an accessible way:

  • Captions: this is the text version of speech and other sound that can be provided on videos. Captions can be either open (which means the captions are always on) or closed (which allows the consumer to turn the captions on or off).

  • Audio description: this is when spoken narration is used to describe visual content. Narration is usually included between bits of dialogue and can be used to describe visual elements such as scenes, settings, actions and costumes.

In addition, the World Wide Web Consortium (W3C) has produced the Web Content Accessibility Guidelines (WCAG) 2.0 to make sure that creators of web and app content can include accessibility features such as captions, audio description and an accessible interface for assistive technology users. A simplified version of this standard is also available.

How do different subscription services compare?

According to research conducted by Curtin University in Perth, the following table highlights the five most popular subscription services in Australia and their accessibility as of mid-2016. More detail on these services are highlighted in other Tip Sheets.

 Provider  Captions?  Audio description?  WCAG 2.0 compliant?
Netflix Australia Yes (most titles) Yes (limited titles) No
Stan Yes (some titles) No No
Quickflix Yes (few titles, difficult to identify) No No
Presto No No No
Foxtel Play No No No

The video I want to play is not accessible. What are my consumer rights?

Currently there is no specific law in Australia that applies to the accessibility of subscription video on demand services. There are, however, some important facts to be aware of which may help support your viewing choices and can potentially provide an opportunity to raise concerns about this issue.

  • Policies and legislation in the United States require high levels of accessibility in video on demand services. As such, USA-based services such as Netflix feature more accessibility and are likely to continue increasing their accessible content.

  • Broadcast (‘free-to-air’) television in Australia is required to provide captioning under specific circumstances. As such, several cases have been lodged with the Australian Human Rights Commission arguing that online video should also be made accessible. This may result in improvements in the future for Australian-based services.

  • While there is no specific Australian law that relates to the inclusion of accessibility in content delivered online, Section 24 of the Disability Discrimination Act 1992 does require that information should be provided to people with disabilities, and this is what has formed the basis for legal challenges.

  • Some video on demand subscription providers such as Presto and Foxtel Play have community boards which can provide a mechanism to complain directly to the provider if there is a lack of access.

  • Audio described content has been trialled in Australia on the ABC broadcast service and ABC iview free streaming service, suggesting that there is some progress being made in increasing the awareness of online audio described content in Australia.

The operation of the Australian Communications Consumer Action Network is made possible by funding provided by the Commonwealth of Australia under section 593 of the Telecommunications Act 1997. This funding is recovered from charges on telecommunications carriers.

ACCAN Grants Program Banner - Woman researching at libraryThe Panel assesses applications to ACCAN's Independent Grants Program and recommends the strongest applications to the ACCAN Board for funding. The Panel meet to discuss proposals and hold separate reviews of grant applications as needed. 

University of Technology Sydney

The project will map out policy options for developing a complaint-handling framework for digital platforms, addressing a critical need for the satisfactory resolution of complaints from consumers. The features of effective and accountable internal dispute resolution schemes and the options for an external complaint-handling scheme will be assessed.

Royal Melbourne Institute of Technology (RMIT)

With evidence that there is an increasingly mobile, regionally based workforce in Australia (‘e-changers’), more needs to be understood about digital access, affordability and skills for this group. This project will examine the telecommunications needs of consumers and small businesses engaged in remote work in a number of locations outside large cities and traditional office settings. Online businesses or self-employed workers in the digital economy will also be a focus.

ACCAN Grants Program Banner - Woman researching at library

What happens after I make an application?

Once you submit an Expression of Interest it will be assessed by the Independent Grants Panel against the criteria listed in the Guidelines.

All applicants will be notified according to the timeline in the Guidelines. Unsuccessful applicants have two weeks to seek individual feedback on their application.

Successful applicants will be invited to submit a Full Application which will also be assessed by the Panel. The panel may provide feedback on specific areas of your application to strengthen or develop. Full Applications will also be assessed against the criteria listed in the Guidelines.

All Full Application applicants will be notified of their outcome late June, with projects able to begin from 1st July. 

 Entering into a contract with ACCAN

If you are successful, you (if you are an individual applying with an ABN in your own name), or the organisation you work for, will enter into a formal agreement for the delivery of the project.

The Deed and Schedule below highlight the information required before the project can commence. Please review this, or send it to your legal team if you have one, to ensure you and/or your organisation are able to accept these conditions, should you be recommended for funding. Your award is granted based on the deliverables you stated in your application. You will be expected to deliver according to the outputs, milestones, timelines etc you indicated in your application. Payments are milestone-based, meaning you will be expected to show that you have delivered on the agreed milestone, prior to each payment being released. 

Download :docACCAN Grant Deed 2021_template.doc145 KB

Working with ACCAN

ACCAN considers itself a hands-on funder, deeply committed to getting the best out of the projects it funds. You will have regular meetings with ACCAN staff, usually a few weeks before significant milestones are due. ACCAN assigns a member of its Policy Team to each project, and encourages you to take advantage of ACCAN's consumer expertise. 

Acquitting an ACCAN grant

As part of your contract with ACCAN, all grantees are required to acquit the project on completion. This includes a statement that all funds were spent in accordance with the Deed. You are required to keep auditable records. 

Acquittal forms are completed via SmartyGrants, via the same account you used to submit your application.

 

 

 

 

Wamboin Communications Action Group Inc.

This project will assist regional and rural areas to effectively engage with their local communities and build a business case for the implementation of network capabilities to support their current and future needs. The project will deliver a set of resources that can be applied across regional, rural and remote areas to help communities identify local requirements to achieve better Internet connectivity to support their economic and social growth.

ACCAN Grants Program Banner - Woman researching at libraryACCAN is committed to best serving telecommunications consumers by administering a high quality Grants Program that is responsive to consumer needs. We have a two-stage application process, and also offer Streams depending on the type of work you are planning to do. 

 

First, choose your Stream

You can apply under one of two Streams:

1. Research Stream

Applications in this stream are predominantly consumer-focused research and may request up to $70,000.

2. Education and Representation Stream

Applications in this stream are for work that is predominantly consumer education and/or representation. The lead applicant must be from the community sector, or demonstrate strong community sector partnership. Applications may be for up to $50,000.

Expression of Interest stage

Expressions of Interest are completed via a shortened application form and assessed according to the Guidelines by the Independent Grants Panel. 

Step 1 - Read the Guidelines and Strategic Plan.

Step 2 - Create a rough draft of your project idea.

Step 3 - Contact the grants team to review the idea and get advice on whether it is likely to be considered eligible:

Email: grants @ accan.org.au

Call: 02 9288 4000.

If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service: www.relayservice.gov.au

Step 4 - Thoroughly plan out your project, then complete the questions on the SmartyGrants online Expression Of Interest form. (You will need to register for a SmartyGrants account if you don't already have one.)

Step 5 - Submit your application online  by the due date stated in the Guidelines. Late applications will not be accepted.

Word version of the Expression of Interest form

It can be useful to prepare your answers offline and share the document with your team. Download the Word version below for this purpose. Do NOT submit this sample form. You must submit your application online via the SmartyGrants online EOI form.

Download: docx2021 ACCAN grants EOI form81.60 KB

Full Application Stage

If your Expressions of Interest is successful, you will be invited to submit a Full Application, also via SmartyGrants. Use the same login details as you used at the EOI stage.

It can be useful to prepare your answers offline and share the document with your team. Download the Word version below for this purpose. Do NOT submit this sample form. You must submit your application online via the SmartyGrants online Full Application form.

Download: docx2021 ACCAN Grants Full Application form103.92 KB

We strongly encourage all Full Application stage applicants to consult the Guidelines and to contact the ACCAN Grants Team to discuss your application to ensure it is eligible and competitive. Please note that answers in the Full Application form do not have to match those given at EOI stage - applicants are able to change their answers to strengthen their applications by adding further detail, clarifying any areas, or changing approach; this also applies to the budget question as the requested amount can be adjusted.

Supporting documents

If the Assessment Panel needs more information such as annual reports or other documents, they will request it. They do not need to be uploaded at the time you make the application.

What should I put in the budget?

You are required to submit a budget with your application. You must think of all the income components from every source. You must think of, and reasonably estimate, each cost (expense) necessary for your project.

Income and expenditure need to add up to the same amount: you can't spend more than the project receives, and you can't spend less either.

Income

The income table is a summary of all other sources of funding you will be using for this project (e.g. if your organisation is contributing cash or in-kind support). If you have another grant for this project, show that grant in the list. Each source should be listed separately. Make sure your Total Income is the same amount as Total Expenditure. These two figures need to equal each other.

Expenses

In the expenses table, list all costs directly associated with the project. You may need to buy or rent equipment, fund a research worker, pay for travel, printing, or even room hire. Think through all the things you will need to make your project a success. If you have included in-kind in the income, then make sure you include it as part of the total expenditure. Expenditure is the list of things that are expended as part of the project.

Only include travel that is absolutely necessary for your project and this needs to be well justified. Simply presenting results at a conference is not sufficient justification as the activities must form an integral part of the project.

Will ACCAN fund overheads?

ACCAN won't fund overheads, such as administration levies, general office space and so on. We do not cover normal operating costs for an organisation to do its business either. Check the complete list of exclusions in the Guidelines. The grant program funds clearly defined projects and project activity towards specific outputs.

We do cover all costs that are directly attributable to the project itself, e.g. project labour, project management, project accounting, or even office space and room hire if it can be justified as directly attributable to the project.

It all depends on how clearly the cost is related to the project - If you were not  doing this project would the cost still exist? If yes, then we will not cover it. Is it an arbitrary levy added by your organisation on top of the project? If yes, we won't cover it. We only cover costs for activities inside the project.

Do I include GST?

No. All amounts you put in the budget should exclude GST. If you are successful, GST will be paid in addition to the amount you apply for.

Top Tips

  • Ensure your project fits: Is it really a telecommunications project? Does it satisfy one of the listed priorities? Read the Guidelines well, and contact us to discuss your project idea.

  • Write in clear, simple English: avoid jargon and long-winded sentences. Say exactly what you're going to do.

  • Be specific: Rather than "a large number of consumers will benefit" say "150 consumers in the Armidale community will access tailored digital literacy training programs."

  • Balance your budget: Income needs to equal expenditure. Include all cash and in-kind contributions. Be realistic about what time and resources you will need. This shows you have thought things through.

  • Demonstrate that you understand the context for your project  - what gap are you filling in terms of the research and other work that already exists? Check other published work, including ACCAN's research, and government bodies such as communications regulators.

  • Clearly explain how your project differs from other related projects that exist. This is particularly important for projects involving cyber-safety and digital literacy training. This is because the Australian government and other not-for-profits are addressing these issues through various training programs. If you see a gap or a limitation to these resources, explain why and how your project is addressing a significant gap. Ensure you refer to the ACCAN resources already available. If you are developing new materials, how will they complement what's already 'out there'?

  • Clearly explain the future your project will have after our funding ceases. Do you expect the work to continue in any way? What provisions have you included in your planning to ensure this can happen?

  • Look through our previous grants projects to get a better understanding of what and who we fund.

Additional resources

University of Technology Sydney (UTS)

The Internet of Things (IoT) has the potential to transform the way we live and work. But the growth of consumer IoT devices for the home, such as connected appliances and smart assistants, poses serious threats to consumers’ security and privacy. Research will identify and analyse options and make recommendations for best practice regulation of IoT security and privacy. 

ACCAN Grants Program Banner - Woman researching at library2021 Round is now closed

Below you will find all information about the Round, including timelines for notifications and Guidelines.

2021 Round Guidelines

Consult the Guidelines for everything you need to know about how the ACCAN Grants Program works, including eligibility, how to apply, the timeline and what to expect. These guidelines contain the rules for the Program and the assessment approach.

2021 Guidelines:

Download: pdfACCAN Grants Program Guidelines 2021.pdf

Download: docACCAN Grants Program Guidelines 2021 accessible.doc

2021 Round Priority Themes

If you are applying under the Research Stream, you will need to demonstrate alignment with one of the below Priority Themes. Priorities are formulated in consultation with ACCAN's stakeholders and change year to year. 

Education & Representation Stream applications still need to be framed in terms of a specific consumer problem aligned with ACCAN's strategic plan, but do not need to fit under the below Priority Themes. 

2021 Priority Themes: 

  • Telecommunications issues for particular communities 
    • eg. small business, aged care, remote access, CALD communities

  • Issues of limited choice and competition
    • ‘Embedded networks’ in buildings such as aged care facilities, apartment blocks and non-NBN fixed network areas
    • Telecommunications Consumer Data Right
    • Suitability of existing broadband services for low income consumers

  • Emerging communications technology 
    • eg. working from home, video-conferencing, access for people with disability or rural, regional, remote consumers.

  • Telecommunications consumer privacy and security
    • Cyber-security
    • Family violence

  • Other topics which can demonstrate direct alignment with ACCAN’s strategic plan

 

2021 Round Timeline

Expressions of Interest round OPENS

28 Jan 2021 
Expressions of Interest round CLOSES

25 Feb 2021 5pm AEDT 
EOI Applicants informed of outcome

30 March 2021 
Full Application round OPENS
(for invited applicants only)

30 March 2021 
Full Application round CLOSES

20 April 2021 5pm AEST 
Full applicants informed of outcome

30 June 2021
Funded projects can begin from

1 July 2021
Funded projects must complete by

30 May 2022

Who can apply?

Eligible projects come from a range of applicants, such as individual researchers, community organisations, local councils and universities – all you need is an ABN and some great ideas. Check our website to see previous grant recipients. We strongly encourage partnerships, so if you're interested in a partnership with industry, a community organisation or university, get in touch with us as we may be able to make an introduction.

What is eligible?

Eligible projects address telecommunications consumer issues. A telecommunications consumer issue is one that is systemic, persistent and generally widespread, affecting consumers in their use of telecommunications and internet services. The issue could be something that affects the general public or it might be an issue affecting a particular part of the community such as children, older people, or people with disabilities, but preferably one where multiple sectors would benefit from a solution.

It could be a project that addresses consumer rip-offs or people getting into debt over their phone or internet usage. Or you may be studying the regulatory space for telecommunications services in Australia. These are just some examples. Whatever your project, it fills an identified gap and improves telecommunications goods, services or information for Australian consumers.

Make sure you have a look at ACCAN's strategic plan, our policy priorities and website before applying.

What won't get funded?

We often see applications which use apps, websites or other technologies to benefit Australian consumers in some other way eg. to improve their health, educate them about community services, or deliver arts or wellbeing programs to Australians in need. While these are all worthwhile projects, they do NOT fall within ACCAN's remit and would be deemed ineligible under the ACCAN Grants Program. Your project needs to demonstrate outcomes for telecommunications consumers.

Questions to ask yourself include:

  1. How does my project improve the purchase or use of phone and internet services in Australia?

  2. What are the outcomes for the telecommunications sector? Is my project directed at telcos, telecommunications regulators, government or consumers with regards to their telecommunications use?  - If so, then your project is likely within scope. If your aim is to improve other sectors, then your project is ineligible.

 ACCAN's scope generally does NOT include content, unless that content is related to telecommunications eg. phone plans, billing, privacy of telco contracts, consumer rights with regard to phone or internet services.

If you're unsure if your project fits our Program, or even if you're sure it does, talk to us. If you give us enough time, we may even be able to provide feedback on application drafts.

For the full list of eligibility criteria, see the Guidelines.

Will ACCAN fund overheads?

ACCAN won't fund overheads, such as administration levies, general office space and so on. We don’t cover normal operating costs for an organisation to do its business either. The grant program funds clearly defined projects and project activity towards specific outputs.

We do cover all costs that are directly attributable to the project itself, e.g. project labour, project management, project accounting, or even office space and room hire if it can be justified as directly attributable to the project.

It all depends on how clearly the cost is related to the project - If you weren’t doing this project would the cost still exist? If yes, then we won’t cover it. Is it an arbitrary levy added by your organisation on top of the project? If yes, we won't cover it. We only cover costs for activities inside the project.

Contact us

We strongly encourage prospective applicants to phone or email ACCAN's grants team to discuss your project idea. Remember, applications are assessed independently, so we are able to help you develop your idea and hone it appropriately for the ACCAN Program. We're also available for any other questions you might have about ACCAN Grants.

Email: grants @ accan.org.au
Phone: 02 9288 4000
Or contact us via the NRS. 

Curtin University

Approaches to the accessibility of subscription versus free to access Australian video on demand platforms will be evaluated with research gathering new insights from consumers with disabilities.

This is a resources page.

Charles Sturt University

This project and its report outlines regional and rural consumer understandings of smart technologies and their applications in North West New South Wales, Australia. It also identifies consumer engagement with digital infrastructure, the changing nature of development and planning in a digital context and the impact of smart services on social relations.

ACCAN Grants Program Banner - Woman researching at library2021 Round 

The 2021 Round was open for applications in February, for projects running July 2021 - May 2022. Please take a look around the following pages for Timeline, Guidelines and other hints and tips. 

Contact Us

We encourage you to talk to us before applying for an ACCAN Grant. The Grants Team is available to help develop your project idea, ensure it's within scope, and with enough notice, we may even be able to review a draft and help you make the most of your application.

We are currently working remotely so the best way to reach us is via email - let us know a good time & number to phone you, or simply pop your questions & project ideas into the email. We will get back to you as soon as we can: 

Email: grants @ accan.org.au

Phone: 02 9288 4000 (ACCAN reception) or via the NRS: www.relayservice.gov.au

Subscribe

To keep up to date with all things grants related and to better understand ACCAN's work, subscribe to the mailing lists below:

 

Hand holds up report cover that reads 'Telcos for all'Centre for Accessibility

In 2021, the Centre For Accessibility (CFA) Australia undertook research to improve the accessibility of websites and apps provided by the telecommunications sector.