Key Dates
Join our Independent Grants Panel:
Expressions of Interest due: Oct 11, 2024.
> Information about our Panel
Next Grant Round:
Applications for funding should open Jan 2025.
> Information about our Grants Program
We can help: grants@accan.org.au
or phone 02 9288 4000
Subscribe to Grants Program mailings
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Once you have chosen an NBN home internet plan, your telco will organise to have your home connected to the NBN.
Getting connected may differ depending on your home and the area you live in.
Read more: Connecting and Troubleshooting Your NBN Home Internet Service
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Data and internet use
Track your usage
To avoid excess usage charges or running out of data, it’s important to know how much data is included with your phone plan. Once you know your data allowance, you can set a usage limit on your mobile phone. This can be done in your phone’s settings.
Read more: Using Your Mobile Phone
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Phone and internet bills can quickly add up. To help you keep costs down, we’ve pulled together our top mobile and broadband money saving tips.
Read more: Mobile and Internet Money Saving Tips
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This tip sheet is available in:
Arabic - Choosing a Mobile Plan390.24 KB
Simplified Chinese - Choosing a Mobile Plan410.95 KB
Spanish - Choosing a Mobile Plan390.9 KB
Tagalog - Choosing a Mobile Plan387.85 KB
Vietnamese - Choosing a Mobile Plan346.66 KB
Read more: Choosing a Mobile Plan - Information in other languages
ACCAN is committed to advancing the interests of consumers through enhancements to consumer protection arrangements. Sound consumer protections are necessary to allow consumers to engage confidently in the communications market.
ACCAN’s work and commitment to ongoing engagement with stakeholders will drive strengthened consumer protections through the direct regulation of consumer protections. Some current issues in this policy priority include the adequacy of consumer protection arrangements for financial hardship, credit assessment and domestic and family violence.
Ian Binnie has been an individual member of ACCAN since its inception and also one of the predecessor organisations the Consumers Telecommunications Network (CTN). Ian joined CTN soon after he retired from a long career in the telecommunications industry. He is a great supporter of consumer representation activities in the telecommunications industry.
For general enquiries email:
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ACCAN’s purpose is to work for “communications services that are trusted, inclusive, accessible and available for all.” Our Strategic Plan can be viewed at accan.org.au/about-us/reporting/strategic-plan.
In 2021-22 ACCAN will be focused on the following priority areas, informed by the impact of COVID-19 lockdowns on consumers’ use of communications services and the need for accessible and easy-to-understand consumer education and information about communications issues. At the same time, we will be responsive to emerging issues, and engage with government and industry consultations in areas of significance for telecommunications consumers, including the converging areas of media, broadcasting and digital platforms.
Our policy priorities are developed in close consultation with ACCAN members, and are informed by our knowledge and analysis of the communications market.
Many companies offer gift cards as a convenient way for customers to purchase apps, books, movies, and video games from app stores. But as convenient as gift cards are for consumers, they are just as attractive to scammers who present them as legitimate payment methods in sophisticated scam scenarios.
Don’t be misled by these scams. Gift cards can only be used at the company they were issued for, not as payments for other goods, services, bills, or fines. If anyone ever asks you to pay them for anything in gift cards, it’s a scam. You should never be asked to share your gift card codes with anyone.
Read more: Protecting Yourself from Gift Card Scams
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If you forget to renew your domain name, someone else may take it. Even worse, a cybercriminal could snatch it up.
Read more: Managing Your Website Domain and Keeping It Secure
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Desktop computers - Tasmania
| Supplier (click below) | Is the supplier website screen reader friendly? | Key Words e.g. If the device is new or refurbished, available to buy direct from the supplier or from a third-party marketplace. |
|---|---|---|
| Acer | Yes | Refurbished, Direct Supplier |
| Amazon | Yes | Refurbished, Third-party Marketplace |
| Apple | Yes | Refurbished, Direct Supplier |
| Australian Computer Traders | Yes | Refurbished, Direct Supplier |
| BPC Tech | Yes | Refurbished, Direct Supplier |
| Bufferstock | Yes | Refurbished, Direct Supplier |
| Cash Converters | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
| Catch.com.au | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
| Dell | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
| Device Trader | Yes | Refurbished, Direct Supplier |
| eBay | Yes | Refurbished, Third-party Marketplace |
| grays.com | Yes | Refurbished, Direct Supplier |
| Green Gadgets | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
| In the Click | Some Issues | Social enterprise, Refurbished, Direct Supplier |
| Jessups IT & Computers | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
| jw.com.au | Yes | Refurbished, Direct Supplier |
| King IT | Some Issues | Refurbished, Direct Supplier |
| LFO.com.au | No | Refurbished, Direct Supplier |
| MegaBuy | No | Refurbished, Direct Supplier |
| Microcomp | No | Refurbished, Direct Supplier |
| Principal Computers | Yes | Refurbished, Direct Supplier |
| Reboot I.T | Yes | Refurbished, Direct Supplier |
| Recompute | Some Issues | Refurbished, Direct Supplier |
| ReloopIT | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
| Stock Must Go | Yes | Refurbished, Direct Supplier |
| Techno Partners | Yes | Refurbished, Direct Supplier |
| Technology Locker | Some Issues | Refurbished, Direct Supplier, Third-party Marketplace |
| The Computer Guy | No | Refurbished, Direct Supplier |
| WorkVentures | Yes | Refurbished, Direct Supplier |
| Electronic Recycling Australia | No | Refurbished, Direct Supplier |
| STS | No | Refurbished, Direct Supplier |
| PC Pitstop | No | Refurbished, Third-party Marketplace |
| MD Computers Sunshine Coast | Yes | Refurbished, Direct Supplier |
| Substation 33 | No | Social enterprise, Refurbished, Students, Third-party Marketplace |
ACCAN has developed a resource which provides a series of guidelines on how to make publications, presentations, meetings and documents accessible for people with disability.
Download: 
Accessibility Best-Practice Resources4.65 MB
Australian Communications Consumer Action Network (ACCAN) and the Public Interest Advocacy Centre (PIAC) commissioned research on how consumers experience their billing arrangements.
This research has found that some of the payment options that are offered by telecommunications providers to their customers are not suitable for people in vulnerable circumstances.
Some of the key findings of the research include:
ACCAN has today released our Independent Plan Comparison Tool (IPCT) Policy Position. Developed in consultation with consumers and other stakeholders, this position outlines the rationale for an IPCT for the telecommunications sector.
The IPCT should:
Royal Melbourne Institute of Technology (RMIT)
Online Safety Codes require social media platforms to build safety features that empower users to protect themselves from technology-facilitated abuse. However, 42% of Australians agree that existing safety features are inadequate, leaving women and gender-diverse users most vulnerable. ACCAN’s submission to the Codes recommends involving end-consumers early on to produce consumer-centric outcomes.
This project investigates how women and gender-diverse users engage with safety features on social media, to identify their strengths/limitations. Following “Safety by Design” principles, the project will collaborate with users, designers and policymakers, to produce consumer-centric recommendations to proactively design online safety mechanisms that address vulnerable consumers’ safety expectations.
The opinion piece below was written by ACCAN CEO Carol Bennett for the Canberra Times and Australian Community Media about the 3G shutdown. It was originally published on 19 August 2024.
Many Australians are doing it tough right now and the challenges confronting rural and remote parts of the country are especially acute.
The bush has always struggled to secure essential services, be it doctors, teachers or trades. Communications services are equally essential.
Read more: Mobile phone overhaul literally a matter of life and death
Write comment (0 Comments)The growing rate of scams and the devastating impact they are having on Australians has been recognised by the Federal Government through the establishment of the SMS Sender ID Register – but it should be made mandatory.
ACCAN has welcomed this important step in the fight against scams but urges the government to ensure that all industry participants are doing their part to stop fraudsters from stealing money or information from Australians. That requires a mandatory scheme.
Read more: New Register to fight SMS scam scourge should be mandatory
ACCAN recently submitted to the Department of Social Services’ consultation on the Review of Australia’s Disability Strategy.
ACCAN notes that accessible communications and technology are central to the success of the Australian Disability Strategy (ADS).
Australian Communications Consumer Action Network held an afternoon seminar on 4 November, looking at responsive regulation and effective policy making, and how engagement with consumers can be enhanced to get better results. This forum looked beyond the current, sterile stand-off between consumers on one side and policy makers and regulators on the other to meeting each other’s needs.