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Results of the recent EOI will be notified Dec 2024.
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The summary below outlines ACCAN's activities from 1 September – 30 November 2017.
Monash University, Automated Society Working Group
Grant round: 2019
Amount: $49,579
CommsDay Forum Speech – 14 June 2023
Andrew Williams – ACCAN CEO
Good afternoon everyone and thanks to Grahame and the Commsday team for the invitation to present to you today.
Before I begin, I would like to acknowledge the Traditional Owners of the land on which we meet today. I would also like to pay my respects to Elders past, present, and emerging
It’s been a while since I’ve been up on stage at one of these events
As you no doubt are aware, there’s a lot going on in this space at the moment, so I thought I’d use this time to give you an update on some of the key issues as we see them.
Read more: ACCAN CEO 2023 CommsDay Forum Speech
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The government’s draft Scams Prevention Framework, set to be put to Parliament later this year, will make a difference in the fight against scams. However, by not securing mandatory reimbursement for scam victims, it falls short of what is needed.
ACCAN – the peak body for Australian communications consumers – welcomed the draft scams prevention legislation earlier this month alongside other consumer advocates despite some caveats, including the absence of a mandatory reimbursement requirement on large corporations.
Read more: Onus to stop scams must be on large corporations – not consumers
ACCAN recently submitted to the Australian Communications and Media Authority’s (ACMA) proposal to remake the TLN and eight telecommunications standards.
Read more: ACMA’s proposal to remake the TLN and eight telecommunications standards
The mobile phone is arguably more important than the fixed phone line for personal and business communications in regional and remote Australia, but users without reliable mobile coverage are missing out on this communications revolution. ACCAN has advocated strongly on this issue for a number of years and believes that the Australian Government has a vital role to play in improving mobile coverage in regional and remote Australia.
The impact of session rounding on mobile data costs
Mobile data is an important resource in our connected lives, but one that is challenging to estimate when selecting a mobile plan. Our mobile data use can vary significantly from month to month depending on many factors such as access to Wi-Fi when at home or work and use while commuting. Another factor that many do not consider is the impact of data session rounding.
The summary below outlines ACCAN's activities from 1 June – 31 August 2017.
First Nations Media Australia
Grant round: 2019
Amount: $49,670
Read more: Indigenous Community Perspectives and Experiences of Digital Inclusion
This list is to be used for guidance only, and inclusion on it is not an endorsement or recommendation. This website is not intended to be a substitute for independent advice.
This list is intended to be a work in progress and ACCAN encourages feedback from the broader community on recommended improvements to the site and its contents. If you find some of this information incomplete or out of date please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..
As the end of the financial year approaches, we can expect that prices for many goods and services will rise. Telecommunications services will not be immune from this and we’re already seeing new pricing structures start to enter the market.
Every provider will most likely have a different process, making it hard to compare like for like. For example, some are promising an increased data limit by way of compensation for the increased monthly charge, but this may not always provide any benefit.
For many consumers, the promise of extra data is of little importance, as most Australians only use 11.8 GB of data each month. (ACCC December 2021). Therefore, rather than simply accept the price rise, this is a perfect time to review your telecommunications needs and look for a plan that best suits.
Read more: Telco price increases in time for the new financial year
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Changes to Triple Zero rules announced by Minister for Communications Michelle Rowland today are an important step to enhance public safety.
ACCAN – Australia’s peak body for communications consumers – welcomes today’s announcement by the Minister that several new requirements will apply to mobile carriers in relation to the Triple Zero service.
The range of changes included in a ministerial direction to the Australian Communications and Media Authority (ACMA) will amend the Emergency Call Service Determination.
Read more: New rules for essential Triple Zero services a win for public safety
ACCAN recently commented on the Department of Infrastructure, Transport, Regional Development, Communications and the Arts’ Proposed Amendments to the Powers and Immunities Framework - Consultation Paper (the consultation paper).
ACCAN supports the amendments to the Telecommunications (Low-impact Facilities) Determination 2018 and the Telecommunications Code of Practice 2021 proposed in the consultation paper.
Download: 
ACCAN Submission to DITRCDA powers and immunities225.16 KB
Downlaod:
ACCAN Submission to DITRCDA powers and immunities3.78 MB
Download: The Bottom Line - Summer 2012 [Adobe Acrobat PDF - 4.08 MB]
Download: The Bottom Line - Summer 2012 [Word Document - 70 KB]
There are many factors that affect the performance of broadband services that could inform consumer decision making, as shown in the ACCC broadband performance monitoring trial. At the same time, broadband literacy amongst consumers is low. This short survey sought to understand the basis on which consumers decide on broadband products, and provide insight into what information is useful in future decision making.
The summary below outlines ACCAN's activities from 1 March – 31 May 2017.
SACOSS (South Australian Council of Social Service)
Grant Round: 2019
Amount: $99,112
Read more: Connectivity Costs II: Telecommunications Affordability and Waged Poor Households
Disclaimer:
This list is to be used for guidance only, and inclusion on it is not an endorsement or recommendation. This website is not intended to be a substitute for independent advice.
This list is intended to be a work in progress and ACCAN encourages feedback from the broader community on recommended improvements to the site and its contents. If you find some of this information incomplete or out of date please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..
Australia's telecommunications landscape is undergoing a significant change with the impending switch-off of 3G (or third generation) mobile technology services. In 2019, the country's major telecommunications companies, Telstra, Optus, and Vodafone, announced their plans to retire their 3G networks to make way for the faster and more efficient 4G and 5G services.
The switch-off, which began in 2023 and will finish in late 2024, will affect many Australian consumers and businesses. As can be seen below, the big networks are all planning different switch off dates.
- TPG/Vodafone December 2023
- Optus 28 October 2024
- Telstra 28 October 2024
Read more: 3G network to close
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