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ACCAN has made a submission to the independent Expert Panel conducting a cost-benefit analysis and review of NBN regulation.
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The federal government's $100 million program to boost mobile coverage in regional and rural Australia is now underway. While the program won't stop all of us from having to stand on car roofs or hang out of trees to get a signal, this fresh investment is a welcome step.
Read more: Is your area in need of better mobile coverage?
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ACCAN has made a submission to the Department of Communications' discussion paper on extending mobile phone coverage and competition in regional Australia. ACCAN has welcomed the government's $100m investment in the program, while cautioning that there is a need for ongoing long-term investment in remote coverage to overcome market failures in this area.
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Peak telecommunications consumer body ACCAN has endorsed the Government's Bill to create a competitive global roaming market. The legislation will allow the ACCC to investigate, and if necessary, act on wholesale global roaming prices between Australia and New Zealand, with the potential for similar agreements with other countries. This will have a positive impact on Australian consumers, businesses, and telcos.
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Peak communications consumer group ACCAN says quarterly complaints data released today by the Telecommunications Industry Ombudsman (TIO) shows an overall decrease in complaints, yet excess data charges and connections in NBN areas are a concern.
Read more: Data still a problem for consumers, while NBN connections a cause for concern
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ACCAN, CHOICE, and the Consumer Action Law Centre have joined forces to give you 4 quick tips on checking your phone bill to save money.
Read more: 4 quick tips on checking your phone bill to save you money
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Three leading consumer organisations have joined forces, calling on Australians to stop throwing away their monthly mobile phone allowance and help drive greater competition from providers.
Read more: More than 1 in 2 consumers are throwing their mobile allowance in the trash
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ACCAN believes the Do Not Call Register has been an important tool in protecting consumers from receiving unsolicited telemarketing calls and faxes. However, with approximately 9 million registered numbers and on average approximately 1 million new numbers registered every year, we believe it is time to redesign the Register and align it with the Spam Act 2003.
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ACCAN's engagement with rural, regional and remote consumers has continually highlighted the importance of improving mobile communications outside of urban centres. Better mobile coverage will yield a range of benefits to regional and remote Australia including improved business opportunities, better access to essential services and enhanced safety and well-being.
Read more: ACCAN ‘Connecting the Country' Forum 2014
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ACCAN's engagement with rural, regional and remote consumers has continually highlighted the importance of improving mobile communications outside of urban centres. Better mobile coverage will yield a range of benefits to regional and remote Australia including improved business opportunities, better access to essential services and enhanced safety and well-being.
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ACCAN has made a submission to the ACCC's Domestic Mobile Terminating Access Service (MTAS) Declaration Inquiry. ACCAN endorses the ACCC's preliminary finding that mobile voice and SMS termination services should be declared for five years.
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ACCAN, Australia's peak communications consumer body, says some consumers are being gouged by telcos for sending an SMS and has asked the ACCC to take action.