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Download: Regional, Rural, Remote - Summer 2012 [Adobe Acrobat PDF - 3.73 MB]
Download: Regional, Rural, Remote - Summer 2012 [Word 2007 Document - 45.1 KB]
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Download: Our Broadband Future - Spring 2011 [Adobe Acrobat PDF - 4.05 MB]
Download: Our Broadband Future - Spring 2011 [Word Document - 75.5 KB]
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Download: The Numbers Game - Winter 2011 [Adobe Acrobat PDF - 2.06 MB]
Download: The Numbers Game - Winter 2011 [Word Document - 78 KB]
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Telecommunications consumer group ACCAN is today revealing the best and worst pre-paid calling cards to use to phone friends and family overseas this Christmas after a mystery shopping test it conducted found significant problems with 40% of cards.
Read more: Pre-paid calling card confusion: the best and worst ways to phone home this Xmas
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How to choose a pre-paid calling card55.5 KB
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How to choose a pre-paid calling card300.88 KB
Pre-paid calling cards can be a cheap way to make international calls and many offer good value for money. But, be warned, there are also many cards you should avoid buying because of hidden fees and charges.
Read more: How to choose a pre-paid calling card
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This collaborative report, prepared by Blind Citizens Australia, Vision Australia, ACCAN and Media Access Australia, aims to highlight the consumer experience of the audio description (AD) technical trial on ABC TV to help inform Government’s thinking regarding the introduction of a permanent AD service.
Read more: Blindness Sector Report on the 2012 ABC Audio Description Trial
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Cloud computing has the potential to transform the way individual consumers and small businesses store and use data, potentially saving time, money and effort. However, cloud computing involves risks for consumers that must be carefully managed.
Read more: What is cloud computing?
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In late November ACCAN’s Indigenous policy officer, Michael Charlton, took part in a fieldtrip to central Australia as part of the ongoing Home Internet for Remote Indigenous Communities project.
Read more: Internet in remote Indigenous communities
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Government agencies, telcos, banks and finance companies all collect information from customers in order to identify them. This means that an individual’s personal identity information is kept separately on file by each agency. From a consumer perspective, it means that each time we open an account with, for example, a bank or a telco who we haven’t done business with before, we have to undergo an identity check to prove that we are who we say we are.
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Cloud computing has the potential to transform the way individual consumers and small businesses store and use data, potentially saving time, money and effort. You may already be using a cloud computing service like Hotmail or other web-based email services. However, cloud computing involves risks for consumers that must be carefully managed.
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Download: Hidden costs in free apps 57.5 KB
Download: Hidden costs in free apps 334.2 KB
While some games or apps cost nothing to download on our smartphones or tablets, they often contain extra elements you can purchase within the game, known as “in-app purchases.” It is easy to make in-app purchases with many parents reporting that their children are buying things within games, not realising that they cost their parents real money through their iTunes, Google Play or Amazon account.
Read more: Hidden costs in free apps
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Download: My home broadband is slow or unreliable57 KB
Download: My home broadband is slow or unreliable301.81 KB
Many factors can affect the quality of your broadband connection. This can include the quality of the wiring to your home or your equipment inside the home. Read ACCAN’s tip sheet for more information on this.
If you cannot use the internet in the way you need to due to poor speeds or connection problems, you should:
- Do an online speed test to compare your home internet speed to your retail service provider’s (RSP) advertised speeds. Keep records of the speeds you get and how many drop outs occur if your service is unreliable.
- Contact your RSP and clearly state that you want to make a complaint about slow speeds or an unreliable service.
Read more: My home broadband is slow or unreliable
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