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Australia’s peak telecommunications consumer body, ACCAN, is urging a current Senate Committee to support the introduction of mandatory data breach notification laws as it would significantly lead to better security of Australians’ private and financial information.

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Australia's peak blindness organisations have been working with the Australian Electoral Commission over the past several years to secure a fundamental human right for Australians who are blind or vision impaired – access to an independent, secret and verifiable ballot in the federal election.

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People experiencing homelessness, Aboriginal youth and the Deaf community are among the consumers set to benefit from this year's ACCAN grants scheme.

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ACCAN has made a submission to the Communications Alliance's review of the Calling Number Display Code (ACIF C522:2007).

Calling Number Display (CND) is the system that allows the recipient of a phone call to see the number or name of the person making the call. This can be a useful feature - it means that you can ignore calls if you do not recognise the number, for example. However, many consumers may be uncomfortable about their number being displayed to the person they are calling.

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ACCAN has commented on the Office of the Australian Information Commissioner's (OAIC's) draft guidelines for mobile app developers. We pointed out that consumers need to be told how app providers want to use their personal information, and to have the choice whether or not to allow that use.

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Cover image of the fixed voice continuity plan pdfFixed Voice Continuity Plan.pdf409.05 KB

docFixed Voice Continuity Plan.doc71.5 KB

Your business landline (fixed voice service) can be a critical business asset. If your fixed voice service failed, would your business continue to operate effectively?

Back-up (or failover) solutions for fixed voice services vary considerably depending on the size of your organisation and the purposes for which you use these services. Most small businesses are highly dependent on their fixed voice services so a continuity plan is important.

To minimise risk to your business from failure of your fixed voice services you should:

  • Perform a 'risk assessment' for your business's use of telecommunications

  • Obtain the most reliable fixed voice service that you can afford – to match the level of risk.

  • Write an action plan for what you would do in the event of a disruption to this service (outage)

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Cyber-bullying has become a concern in many Aboriginal and Torres Strait Islander communities, and was raised during ACCAN's Indigenous consultation workshop in Alice Springs earlier this year. The widespread take-up of the smartphone has contributed significantly to the increase in cyber-bullying and means for victims it can be somewhat inescapable.

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The Australian Communications Consumer Action Network (ACCAN) has serious concerns with the competency and transparency under which section 313 of the Telecommunications Act has been used by government agencies to block websites.

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Great news! The communications regulator, the ACMA, has released a new captioning standard designed to make television more accessible to people who are deaf or hearing impaired.

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Australians with disability are harnessing gadgets, apps and websites to improve their lives but many are potentially missing out on the digital revolution because some app developers and manufacturers are failing to accommodate the needs of people with disability and older consumers.

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The Australian Communications Consumer Action Network has called on mobile providers such as Telstra and Vodafone to end the rort in exorbitant excess mobile data charges by introducing reasonable hard caps.

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ACCAN is delighted to announce the full speaker program for M-Enabling Australasia 2013 being held on August 14-15 in Sydney. A wealth of local and international experts on accessibility and mobile technologies will feature at the conference, which will highlight why people with disability and older people have been missing out on the mobile revolution and how this can be fixed.

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