- Details
ACCAN recently submitted to the Australian Communications and Media Authority (ACMA) on their 2025-26 compliance priorities. The ACMA provides an essential regulatory function, and its compliance priorities have material consequences for Australian consumers.
- Details
ACCAN recently submitted to the Australian Competition and Consumer Commission (ACCC)’s consultation on the ‘Public inquiry to vary the final access determination for the superfast broadband access service’.
- Details
ACCAN recently submitted to the Australian Communications and Media Authority (ACMA)'s consultation on the Telecommunications (Domestic, Family and Sexual Violence Consumer Protections) Industry Standard 2025 (the DFSV Standard).
Read more: Supporting telco customers experiencing domestic, family and sexual violence
- Details
Preliminary research commissioned by the Australian Communications Consumer Action Network (ACCAN) raises alarm bells for policymakers and regulators. Findings point to widespread consumer harm and deep mistrust in the telecommunications industry.
The polling, conducted as part of the first tranche of ACCAN’s consumer sentiment research, highlights troubling experiences of telco behaviour and unmet expectations.
- Details
| Fair Call Campaign
Telcos are writing the rules that are meant to hold them accountable. It's no surprise they’re failing consumers. The Telecommunication Consumer Protection (TCP) Code is supposed to set rules for how telcos treat their customers. It covers things like sales practices, billing, credit checks, and customer service. Read more: Fair Call Campaign 2025
ACCAN recently submitted to the Australian Communications and Media Authority (ACMA)’s proposal to amend the Telecommunications (Emergency Call Service) Determination 2019. Read more: Proposed amendments to the Telecommunications (Emergency Call Service) Determination 2019
ACCAN recently submitted to the Australian Communications and Media Authority (ACMA)’s proposal to amend the Telecommunications (Customer Communications for Outages) Industry Standard 2024.
The opinion piece below was written by ACCAN CEO Carol Bennett for the Canberra Times and Australian Community Media. It was originally published on 24 March 2025. When our phones and internet are knocked out in natural disasters - such as occurred in the recent cyclone and flooding in northern NSW and south-east Queensland – it’s not just inconvenient, it puts lives at risk. Being disconnected makes it difficult to know what is happening, seek help – or even to offer help - support others and reassure family and friends. Read more: Communications are critical: So why is the fox in charge of the henhouse? Write comment (0 Comments)
Australia’s peak communications consumer body, ACCAN, has today called for the weak and ineffective industry-drafted Telecommunications Consumer Protections (TCP) Code to be scrapped in favour of robust and enforceable industry standards that better protect Australian consumers. Read more: Time to scrap 'consumer protections' rules which do not protect consumers
ACCAN recently submitted to the Australian Communications and Media Authority (ACMA)'s consultation on new rules on telco complaints handling. The ACMA has amended the Telecommunications (Consumer Complaints Handling) Industry Standard 2018 after the Optus outage of November 2023 exposed issues with the complaints handling processes of telecommunications providers.
With the recovery from ex-Tropical Cyclone Alfred underway—and many parts of Australia's east coast still experiencing significant rain and flooding—attention must soon turn to how new communications technology that can support those in emergency situations due to natural disasters, says peak communications consumer body ACCAN. Read more: ACCAN calls for modern emergency alert tech for natural disasters
ACCAN recently submitted to Communications Alliance’s consultation on the Telecommunications Consumer Protection (TCP) Code Review 2024. ACCAN has engaged with the TCP Code review since our first submission to this consultation in June 2023. |