Executive Summary

Telecommunications sales practices must prioritise the best interests of consumers over commercial gain. The obligations in the Telecommunications Consumer Protection (TCP) Code for carriage service providers (CSPs) to ensure responsible sales are inadequate and do not provide appropriate community safeguards to communications consumers.

ACCAN recommends the Minister for Communications direct the Australian Communications and Media Authority (ACMA) to implement direct regulation of telecommunications sales practices. Direct regulation of telecommunication sales practices will ensure consumers are only sold products and services that meet their needs and circumstances.

Read in full: Policy Position - Telecommunications Sales Practices