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ACCAN recently submitted to the Australian Communications and Media Authority (ACMA)’s proposal to amend the Telecommunications (Customer Communications for Outages) Industry Standard 2024.

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The opinion piece below was written by ACCAN CEO Carol Bennett for the Canberra Times and Australian Community Media. It was originally published on 24 March 2025.

When our phones and internet are knocked out in natural disasters - such as occurred in the recent cyclone and flooding in northern NSW and south-east Queensland – it’s not just inconvenient, it puts lives at risk. Being disconnected makes it difficult to know what is happening, seek help – or even to offer help - support others and reassure family and friends.

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Australia’s peak communications consumer body, ACCAN, has today called for the weak and ineffective industry-drafted Telecommunications Consumer Protections (TCP) Code to be scrapped in favour of robust and enforceable industry standards that better protect Australian consumers.

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ACCAN recently submitted to the Australian Communications and Media Authority (ACMA)'s consultation on new rules on telco complaints handling. The ACMA has amended the Telecommunications (Consumer Complaints Handling) Industry Standard 2018 after the Optus outage of November 2023 exposed issues with the complaints handling processes of telecommunications providers. 

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With the recovery from ex-Tropical Cyclone Alfred underway—and many parts of Australia's east coast still experiencing significant rain and flooding—attention must soon turn to how new communications technology that can support those in emergency situations due to natural disasters, says peak communications consumer body ACCAN.

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ACCAN recently submitted to Communications Alliance’s consultation on the Telecommunications Consumer Protection (TCP) Code Review 2024. ACCAN has engaged with the TCP Code review since our first submission to this consultation in June 2023. 

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ACCAN recently submitted to the Australian Communications and Media Authority’s (ACMA) proposed changes to the Numbering Plan.

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ACCAN recently submitted to the Treasury’s consultation on a proposed new digital competition regime. 

This is the culmination of over half a decade of investigations by the Australian Competition and Consumer Commission (ACCC) into the digital services sector that has consistently found strong evidence of digital platforms engaging in anti-competitive behaviours in Australia. 

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Australia’s peak communications consumer body, ACCAN, welcomes the government’s announcement that requirements will be placed upon major mobile carriers to significantly expand mobile coverage across the country.

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Australia’s peak communications consumer body, ACCAN, has expressed deep concern over new Telecommunications Industry Ombudsman (TIO) data, which reveals a sharp increase in consumer complaints and a troubling rise in unresolved cases late in late 2024.

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Social Media and Content Manager

The Australian Communications Consumer Action Network, ACCAN, is Australia’s peak body representing communications consumers.

We are looking for an experienced Social Media and Content Manager who is creative, innovative, and takes strong initiative. In this role, you will play a crucial role in shaping our online presence, engaging with our audience, and building the profile of the organisation. You will be responsible for developing and implementing social media and content strategies that align with our organisation’s goals. Your communication skills will help translate our key policy priorities into engaging and informative content. 

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ACCAN submitted on NBN Co’s Consultation Paper 1 nbn 2025 Replacement Module Application (the Paper) as part of NBN Co’s compliance under the economic regulation regime established by the August 2023 Variation of the Special Access Undertaking (SAU).

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