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The Australian Communications Consumer Action Network (ACCAN) has welcomed the findings of the Telecommunications Industry Ombudsman (TIO)’s latest Annual Report showing that complaint numbers have declined notably in the last 12 months.
TIO data published today demonstrates a 16.5% reduction in complaints in 2022-23 compared with the previous year. While this is a welcome trend, mobile service complaints now account for 48% of all complaints lodged with the Ombudsman, and are proportionally at their highest level in over six years.
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ACCAN is committed to advancing accessibility for all consumers. This theme will focus on progressing the Ideal Accessible Communications Roadmap in partnership with our members and the broader disability sector to deliver a fully accessible communications sector.
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This theme will focus on emerging issues and trends in the use of communications technologies to cause consumer harm. The intent of this theme is to identify emerging issues and support the development of forward-looking policy settings.
Building on research undertaken by ACCAN grant recipients this theme will focus on the development of policy principles and settings that limit the use of communications technologies for consumer harm, including coercive and abusive behaviour.
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This theme will examine the barriers to getting and staying connected for renters, people experiencing homelessness and those residing in supported accommodation, retirement villages and social, community, affordable or public housing.
Building on historic work undertaken by ACCAN this theme will focus on the development of policy proposals to improve the digital inclusion of consumers regardless of where they live.
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ACCAN recently provided comments on Communications Alliance’s Draft G651:2023 Customer Authorisation Industry Guideline (the Draft Guideline). ACCAN welcomes the efforts of Communications Alliance to incorporate previous ACCAN feedback into the Draft Guideline. ACCAN’s submission also identifies gaps in the Draft Guideline that limit equitable access to a Customer Authorisation for Customers with disability.
Read more: Draft G651:2023 Customer Authorisation Industry Guideline
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Notice is hereby given that the Annual General Meeting of the ACCAN will be held at the ACCAN office, WeWork, 320 Pitt Street, Sydney or via Zoom, on Thursday 12th October 2023 from 4.00pm.
ACCAN AGM
Date: Thursday 12 October 2023
Time: 4.00pm (AEDT)
Venue: Hybrid Meeting via Zoom or at the ACCAN office, WeWork, 320 Pitt Street, Sydney – Please register from here by 10 October 2023
Read more: Notice of ACCAN Annual General Meeting (Hybrid Meeting)
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ACCAN recently submitted to the Senate Select Committee on Australia's Disaster Resilience (the Committee). In response to the impacts that natural disasters may have on telecommunications consumers in regional, rural, and remote areas, ACCAN believes the Committee should consider:
Read more: Select Committee on Australia's Disaster Resilience
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ACCAN recently submitted to the Australian Consumer and Competition Commission (ACCC) in response to NBN Co’s latest proposed Special Access Undertaking (SAU) in August 2023.
ACCAN expresses our qualified support for the latest SAU variation, noting:
Read more: ACCC Consultation for the NBN Special Access Undertaking: August Variation
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ACCAN is pleased to announce we held the ACCAN 2023 Communications Consumer Congress at the Aerial UTS Function Centre in Sydney on Tuesday 12th and Wednesday 13th September 2023.
The Congress was headlined by keynote addresses from Gerard Brody and Commissioner Angelene Falk. Panel discussions featured leading community voices, academics and industry figures, and ACCAN's executive team updated guests on our recent work and emerging issues. A transcript and audio of the event will be available on the following page shortly.
To those who attended, thank you for joining us at the Congress as we strive to achieve ACCAN’s vision of communications services that are trusted, inclusive, accessible, and available for all.
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ACCAN recently submitted to the ACCC’s consultation on the Environmental and sustainability claims - Draft guidance for business (the Draft Guidance).
ACCAN supports:
Read more: Environmental and sustainability claims - Draft guidance for business
