ACCAN recently submitted to the Australian Competition and Consumer Commission’s (ACCC) issues paper for the Digital Platform Services Inquiry – March 2025 – Final report.

Digital communications services have become ubiquitous in Australian society. Australian telecommunications policy needs to urgently adapt to the integral role that digital communications services now play, including imposing similar responsibilities and regulatory settings on these digital communications companies as those imposed on the existing telecommunications sector. Despite early leadership on digital platforms regulation, Australia risks falling behind if it does not act.

 ACCAN’s submission recommends that the government:

• Prioritise the introduction of mandatory internal dispute resolution standards and expansion of the Telecommunications Industry Ombudsman’s remit to include digital communications.
• Introduce all consumer protection and competition measures recommended by the ACCC in Digital Platform Services Inquiry Interim Report No. 5.
• Expand the telecommunications industry levy under the Telecommunications (Consumer Protection and Service Standards) Act 1999 (Cth) to include digital communications services.

Download: ACCAN Submission to ACCC DPSI Final Report 2024343.84 KB

Download: ACCAN Submission to ACCC DPSI Final Report 202494.08 KB