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Telecommunications consumers experiencing domestic and family violence must see mandatory protections through direct regulation, say consumer advocates, in the wake of an important speech by the Chair of the ACMA which raised questions about the effectiveness of the current co-regulatory regime.

Consumer advocates including the Australian Communications Consumer Action Network (ACCAN), the Consumer Action Law Centre (CALC), the Centre for Women’s Economic Safety (CWES), and the Economic Abuse Reference Group (EARG) represent and assist consumers in vulnerable circumstances, including those facing DFV.

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ACCAN recently submitted to the Australian Communications and Media Authority’s (ACMA) consultation on its Five-year spectrum outlook 2024–29 and 2024–25 work program Consultation Paper. Our submission:

  • Supports the ACMA’s public interest criteria with respect to spectrum planning and allocation.
  • Encourages the ACMA to explore the adoption of shorter-term flexible spectrum licences.
  • Supports the ACMA giving further consideration towards ensuring that their engagement strategies fully capture consumer experiences as end users of spectrum.
  • Supports the introduction of a reply comment period for future spectrum consultations.

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ACCAN recently submitted to the NSW Fair Trading Strategy and Regulatory Priorities Discussion Paper (the Discussion Paper).

ACCAN supports the proposed strategic direction as outlined in the Discussion Paper. ACCAN considers that NSW Fair Trading should take into account the connectivity issues faced by communications consumers living in strata/renting when deciding its future strategy and regulatory priorities.

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ACCAN recently submitted to the Department of Infrastructure, Transport, Regional Development, Communications and the Arts on the draft Ministerial Policy Statement — Expiring Spectrum Licences (the Draft). 

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ACCAN recently submitted to Communications Alliance’s consultation on the review of the G596:2013 Communications Support for Emergency Response Industry Guideline (the Guideline). 

The Guideline provides a procedure that facilitates cooperation between Pre-planned Service Providers, Secondary Service Providers, and Emergency Services Organisations in circumstances where pre-planned services are inadequate, and ad-hoc additional communications supports are requested by an Emergency Services Organisation. 

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Period: 1 December 2023– 29 February 2024

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ACCAN recently submitted to the Australian Competition and Consumer Commission’s (ACCC) Digital Platform Services Inquiry – September 2024 report revisiting general search services issues paper.

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The Board of the Australian Communications Consumer Action Network (ACCAN) today announced the appointment of Ms Carol Bennett as Chief Executive Officer for the organisation with effect from 8 July 2024.

Carol is a highly respected leader with a remarkable track record of delivering positive change for consumers and communities in all her previous CEO roles. She has outstanding expertise in strategic decision-making, communications, advocacy, stakeholder management, financial performance, collaboration building, government relations and corporate governance.

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Better public information on regulator enforcement is required, according to a new report published by the Centre for Media Transition.

The Centre, an interdisciplinary research unit within the University of Technology Sydney, published The Enforcement of Telecommunications Consumer Protections report, detailing the enforcement actions undertaken by the Australian Communications and Media Authority (ACMA) from January 2010 to June 2023 to ensure compliance with consumer protections.

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ACCAN recently submitted to Communications Alliance’s consultation on the C522:2016 Calling Number Display Guideline. The guideline outlines how Carriage Service Providers offer ‘private’ or ‘blocked’ Caller ID’s to consumers.

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A guide for consumers

The telecommunications regulator, the ACMA, has developed a new regulation called the Telecommunications (Financial Hardship) Industry Standard (the FH standard), which builds upon protections in the existing Telecommunications Consumer Protections Code (TCP Code). The FH Standard will commence on March 29, and compliance is mandatory.

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ACCAN recently submitted to the Australian Communications and Media Authority’s (ACMA) consultation on its compliance priorities for 2024–25. ACCAN has identified several areas the ACMA should consider when developing its compliance priorities for 2024-25. These areas include:

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