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ACCAN recently submitted to the Australian Communications and Media Authority’s (ACMA) proposed changes to the Numbering Plan.

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ACCAN recently submitted to the Treasury’s consultation on a proposed new digital competition regime. 

This is the culmination of over half a decade of investigations by the Australian Competition and Consumer Commission (ACCC) into the digital services sector that has consistently found strong evidence of digital platforms engaging in anti-competitive behaviours in Australia. 

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Australia’s peak communications consumer body, ACCAN, welcomes the government’s announcement that requirements will be placed upon major mobile carriers to significantly expand mobile coverage across the country.

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Australia’s peak communications consumer body, ACCAN, has expressed deep concern over new Telecommunications Industry Ombudsman (TIO) data, which reveals a sharp increase in consumer complaints and a troubling rise in unresolved cases late in late 2024.

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Social Media and Content Manager

The Australian Communications Consumer Action Network, ACCAN, is Australia’s peak body representing communications consumers.

We are looking for an experienced Social Media and Content Manager who is creative, innovative, and takes strong initiative. In this role, you will play a crucial role in shaping our online presence, engaging with our audience, and building the profile of the organisation. You will be responsible for developing and implementing social media and content strategies that align with our organisation’s goals. Your communication skills will help translate our key policy priorities into engaging and informative content. 

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ACCAN submitted on NBN Co’s Consultation Paper 1 nbn 2025 Replacement Module Application (the Paper) as part of NBN Co’s compliance under the economic regulation regime established by the August 2023 Variation of the Special Access Undertaking (SAU).

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ACCAN recently submitted to the Department of Infrastructure, Transport, Regional Development and Communications and the Arts on the Discussion Paper: 2025 auDA Terms of Endorsement Review.

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ACCAN recently submitted to the Australian Communications and Media Authority’s (ACMA) proposal to vary the Telecommunications Service Provider (Customer Identity Authentication) Determination 2022.

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ACCAN recently responded to the Treasury’s consultation on Mandating Cash Acceptance. Our submission to this consultation supports expanding the fee-free payment options available to communications consumers. 

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Australians deserve communications and digital services that are affordable, reliable, and deliver on their promises. Rising costs, a lack of transparency, and inadequate consumer protections are leaving many behind. We're campaigning for a fairer communications market, where everyone can afford to stay connected and digital platforms are held accountable. It's time for real action to ensure access to essential communication services isn't a privilege, but a right.  

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The Government has today put new legislation before parliament to boost protections for Australian telco consumers.

ACCAN - Australia’s peak national communications consumer body – welcomes the legislation as a vital step forward for consumers who have too often been left in the lurch by failures of a regulatory framework that has been largely voluntary, too weak, and poorly enforced.

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ACCAN recently submitted to the Telecommunications Industry Ombudsman on their Member Guidance which outlines how members can appropriately signpost internal (IDR) and external dispute resolution (EDR) services to consumers. 

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