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Smartphone nation cover

Download: pdfSmartphone Nation - Autumn 20131.27 MB

 

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In 2012 ACCAN produced its first national survey to support campaigning and advocacy. The survey investigated consumer experiences, perceptions and concerns amongst Australians aged 18 year or more. In 2013 ACCAN commissioned McNair Ingenuity Research to conduct a follow-up survey utilising many of the same questions as the previous year to allow us to track changes in the market.

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ACCAN's first national survey last year produced such a fascinating portrait of consumer experiences, perceptions and concerns that we commissioned a follow-up this year with many of the same questions.

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Australians who are deaf or hard of hearing will be able to have phone conversations in near real-time thanks to a new 24/7 communications service switched on today.

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Welcome to the ACCAN employment page.

The Australian Communications Consumer Action Network, ACCAN, a not-for-profit organisation, maintains an accessible work environment and encourages applications from Aboriginal and Torres Strait Islander peoples, persons with disabilities and people from culturally, linguistically and religiously diverse backgrounds.

ACCAN is Australia’s peak body representing the interests of all consumers in communications issues. ACCAN is an important and independent consumer voice promoting the accessibility, quality of service, affordability and availability of communications services for all Australian consumers with particular concern for vulnerable consumers whose needs are underrepresented.

  • High profile consumer body
  • Communications industry
  • Diverse, interesting role working in vibrant NGO
  • Supportive work environment
  • Sydney CBD location with easy access to public transport

 

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The presentations and transcripts of all M-Enabling Australasia 2013 sessions are now available. M-Enabling Australasia 2013, held on 14-15 August 2013, brought together the who's who of disability advocacy, policy makers, manufacturers, developers, service providers and consumers to discuss how to make technology more accessible for people with disability and older consumers.

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New global roaming research commissioned by ACCAN has revealed the extraordinary price differences that exist both across and within providers.

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In early October, ACCAN attended the 15th annual Remote Indigenous Media Festival held in Ntaria, NT. The festival brought together some of the country's most remote media organisations with funding bodies and policy makers for 7 days of technology workshops and policy discussion.

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ACCAN CEO Teresa Corbin told the CommsDay Conference in Melbourne that telcos should set their own targets for complaint reductions and be transparent with internal complaint data in order to build greater trust with consumers. Please download the full speech below.

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Telecommunications providers should set their own targets for complaint reductions and be transparent with internal complaint data in order to build greater trust with consumers, ACCAN CEO Teresa Corbin said today.

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New research shows low-income earners are deprived of vital communications services such as basic internet access. ACCAN says the survey findings show that new ideas are needed on improving Australian households’ access to communications services.

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ACCAN has made a submission to the Australian Computer Society's discussion paper on a Cloud Computing Consumer Protocol. The discussion paper outlines a proposal for a voluntary protocol that would require providers of cloud services to provide a range of information to consumers about (among other things) data ownership, privacy, data backups, how data can be retrieved from the service, and when the provider will turn user information over to law enforcement agencies.

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